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ANZ Internet Banking Help - Ways to bank

ANZ Internet Banking Help

For help at any time once you are logged on to ANZ Internet Banking, look for the icon at the top right hand corner of the screen (icon is shown to the right).
Internet Banking help
1. How do I apply for Pay Anyone Access?

The Internet Banking Pay Anyone Service allows transfers to be made to most accounts within New Zealand.

Applying for the use of the service is done completely online:

  1. Select 'Pay Anyone access' from the 'Pay and Transfer' menu.
  2. Under the heading 'Apply for Pay Anyone access' you will be asked to tick the box saying 'I acknowledge I have previously accepted the terms and conditions for Internet Banking'.
  3. Read the Pay Anyone terms and conditions by clicking on the words 'terms and conditions' in bold.
  4. Tick the box saying you acknowledge that you have been supplied with the terms and conditions.
  5. The ANZ Pay Anyone service can be used with three daily limits:
  • $1,000,
  • $5,000, and
  • $10,000.
  • $15,000 and $25,000 limits are available but only to our business customers for accounts that require one signature for withdrawals.
  1. Select the daily limit you require and click on 'Submit'.
  2. After completing your application, one of the following things will happen:
  • For a $1,000 daily limit, your Pay Anyone service will be automatically activated overnight.
  • For all other limits you will receive a letter in the post containing an action number that will allow you to activate Pay Anyone.  This letter takes approximately five working days to arrive within New Zealand.
2. How do I add a payee to my payee list?
  1. Select ‘Pay Anyone’ from the 'Pay and Transfer' menu.
  2. Click ‘Edit payee List’.
  3. Click ‘Add Payee’.
  4. Enter a description for this payee in the box titled 'Payee Description'. The payee description can be a maximum of 20 characters long, and is used for easy identification when making payments.
  5. Enter the account number of the account you would like to make the payment to in the box titled 'Account Number'.
  6. Enter the account name of the account you would like to make the payment to in the box titled 'Account Name'.
  7. Click on 'Add this payee to my list'. You will be returned to your payee list, and your new payee will be displayed.

It is your responsibility to ensure that the payee details you enter are correct. We do not check the accuracy of the payee details. Any error in entering the payee's details may result in payment being unsuccessful or made to unintended third parties.
3. How do I make a Pay Anyone Payment?

To be able to make a Pay Anyone Payment in ANZ Internet Banking you must enable Pay Anyone Access (see Help section 1. How to apply for Pay Anyone access).

  1. Select ‘Pay Anyone’ from the 'Pay and Transfer' menu.
  2. Select the account from which the Pay Anyone payment is to be made.
  3. Select the account to which the Pay Anyone payment is to be made from the Payee List or click on ‘Edit Payee List’ to add a new payee (see Help section 2. How to add a payee to your payee list).
  4. Enter the name of the person(s) making the payment. This will generally be your name or your company name.
  5. Enter the amount of the Pay Anyone payment.
  6. Select ‘One-off transfer’ if the payment is a one-off payment OR select ‘Recurring transfer’ if you would like the payment to be recurring
    1. for ‘One-off transfer’ enter the date you would like the payment to go out
    2. for ‘Recurring transfer’ enter:
      • the start date you would like the first payment to go out,
      • the date you would like the payments to cease (you can also Select ‘Until further notice’ or ‘after a fixed number of payments’),
      • the frequency you would like the transfers to go out at (Daily, Weekly, Fortnightly, Monthly, Quarterly, Semi-Annually, Annually).
  1. Review and click on ‘Confirm’.
  2. As soon as this payment has been submitted you will receive a lodgement number; this is a reference number if you require us to look into any of your payments.
  3. When the payment has been paid you will be notified when you next log on to ANZ Internet Banking, and a receipt number will be created.
4. How do I make a Bill Payment?

Bill Payments are used when a company (such as Telecom or Sky TV), have provided ANZ with their account details, so that customers of these companies are able to pay directly to their account with minimal problems.  There are over 3000 companies on this list.

  1. Select 'Pay Bills' from the 'Pay and Transfer' menu.
  2. Select which Account you wish to make the payment from.
  3. Select the Biller you wish to pay (using the drop-down list).
  4. Enter the amount you want to pay.
  5. Select either 'One-off transfer' or 'Recurring transfer' and press 'Continue' (for a recurring transfer you will then need to complete the transfer details and press 'Continue' again).
  6. A confirmation screen will appear so that you can review the transfer details.
  7. Review and click on ‘Confirm’.

If you do not have a Biller linked to your Customer Registration Number, simply contact ANZ Phone Direct on 0800 103 123 (international+64 4 472 7123) and provide the details of the billers you wish to link to a Customer Service Consultant over the phone.
5. How do I set up a transfer between my accounts?

Select 'Transfer Between My Accounts' from the 'Pay and Transfer' menu and follow these steps:

  1. Select the account you wish to make the transfer from.
  2. Select the account you wish to pay.
  3. Enter the amount of the transfer.
  4. Select ‘One-off transfer’ if the payment is a one-off payment OR select ‘Recurring transfer’ if you would like the payment to be recurring
    1. for ‘One-off transfer’ enter the date you would like the payment to go out
    2. for ‘Recurring transfer’ enter:
      • the start date you would like the first payment to go out,
      • the date you would like the payments to cease (you can also Select ‘Until further notice’ or ‘after a fixed number of payments’),
      • the frequency you would like the transfers to go out at (Daily, Weekly, Fortnightly, Monthly, Quarterly, Semi-Annually, Annually).
  1. Review and click on ‘Confirm’.
  2. As soon as this payment has been submitted you will receive a lodgement number; this is a reference number if you require us to look into any of your payments.
  3. When the payment has been paid you will be notified the next time you log on to Internet Banking, and a receipt number will be created.
6. How do I apply for International Services?

In order to send a telegraphic transfer via Internet Banking, you will need to register for the International Services option.  The Internet Banking Pay Anyone Service is the pre-requisite for this, and this will need to be applied for prior to International Services (see Help section 1. How to apply for Pay Anyone access).

Once the Pay Anyone service has been activated, to apply for the International Services function, please use the following process:

  1. Select 'International Services' from the 'Pay and Transfer' menu.
  2. Please read the Terms and Conditions of using the International Services option.
  3. Then Click on 'I accept'.
  4. At this point, a confirmation message should appear, advising that International Services will be available for use after midnight NZT that day.
  5. Please be advised that the amount you will be able to transfer is based on the equivalent amount that is available on your Internet Banking Pay Anyone facility.
7. How do I make an International Funds Transfer in ANZ Internet Banking?

All you need to do is complete all sections within the Beneficiary Details screen, and then click on ‘Continue’ to proceed to the second screen.

Please refer to the below transfer information section to transfer funds overseas:

  1. Destination Country: select the country that you will be transferring money to.
  2. Beneficiary Information: you have two (2) options available:
  • you may either select a beneficiary (payee) from the list of your international payees (third parties you have previously established) or
  • you may enter the details of the beneficiary in the following fields:
  1. Title: select title of beneficiary
  2. Account Name: enter the full name of the beneficiary
  3. Branch/Account No: enter the Branch Number where applicable – always check with the beneficiary if required:
    Country Branch Number Type Digits Required
    Canada Transit Code 9 Digits
    Germany Branch Number 8 Digits
    Israel Branch Number 3 Digits
    Africa Branch Number 6 Digits
    United States Fedwire/Routing/ABA 9 Digits
    United Kingdom Sort Code 6 Digits
  • The beneficiary account number for these above mentioned countries is to be entered together in the branch/account no field.
  1. For those countries that require an International Bank Account Number (IBAN), please enter the IBAN in the Account No. field.
  • Lengths and Format of an IBAN: when completing payment instructions, please ensure that the beneficiary's IBAN corresponds in length to the IBAN length as indicated in the following example tables:
    Country IBAN Length Example Format
    AUSTRIA 20 At611904300234573201
    BELGIUM 16 Be6259001234561
    CROATIA 21 Hr1210010051863000160
    CYPRUS 28 Cy17002001280000001200527600
    CZECH REPUBLIC 24 Cz6508000000192000145399
    DENMARK 18 Dk5000400440116243
    FINLAND 18 Fi2112345600000785
    FRANCE 27 Fr1420041010050500013m02606
    FRENCH POLYNESIA 27 Fr1420041010050500013m02606
    GERMANY 22 De89370400440532013000
    GREECE 27 Gr1601101250000000012300695
    HUNGARY 28 Hu42117730161111101800000000
    IRELAND 22 Ie29aibk93115312345678
    ITALY 27 It21s05428016000abcd45ze34
    MACEDONIA 19 Mk07250120000058984
    MONACO 27 Mc5813488000010055865001669
    NEW CALEDONIA 27 Fr1420041010050500013m02606
    NORWAY 15 No9386011117947
    POLAND 28 Pl60102010260000042270221111
    PORTUGAL 25 Pt50000201231234567890154
    ROMANIA 24 Ro49aaaa1b31007593840000
    SAUDI ARABIA 24 SA73260005601001611379
    SERBIA 22 Cs73260005601001611379
    SLOVAKIA 24 Sk3112000000198742637541
    SPAIN 24 Es9121000418450200051332
    SWEDEN 24 Se3550000000054910000003
    SWITZERLAND 21 Ch9300762011623852957
    TURKEY 26 Tr330006100519786457841326
    UNITED KINGDOM 22 Gb29nwbk601633192681923
  • Ensure you abide by the length and format requirements of the beneficiary's country.
  • Please confirm IBAN validity with your beneficiary before sending fund overseas. ANZ does not have authority to change or amend an IBAN, so please ensure you have the correct details before sending your payment.
  • Note: For the beneficiary country of United Kingdom (UK) you can use either a Sort Code and Account number or IBAN.
  • All other destination countries that are not listed in the tables above will require an account number. Please ensure you have the correct Branch number and/or Account number for the country and bank of the beneficiary.
  • ANZ does not have authority to change or amend an Account number, so please ensure you have the correct details before sending your payment.
8. How do I make a Tax Payment?

The ANZ Internet Banking Tax Payments service allows you to transfer up to $100,000 per transaction to the Inland Revenue Department. 

In order to make a payment, simply follow these easy steps:

  1. Select 'Tax Payments' from the 'Pay and Transfer' menu.
  2. Select the account you wish to make the payment from.
  3. Enter your IRD number, or the IRD number of the person or organisation you want to make a payment on behalf of.
  4. Select the 'IRD payee code' from the drop box provided. There will be a delay of several seconds while this data is obtained, processed, and the screen re-loaded.
  5. from the 'Payment period' option, select the appropriate date range from the drop boxes
  6. Enter the amount that you wish to pay and the date that this is to be processed (today's date will pre-populate, or you can change this to a future date) .
  7. Once all fields are completed, click on 'Continue', which will take you to a screen where you will be asked to confirm the payment.
  8. Providing all payment details are correct, click on 'Confirm' at the bottom of the screen and the payment will be processed.

It is important that all fields are completed in this order, if you do not, you may find that you will not be able to submit your request for payment.

Please also be advised that for future dated payments we recommend checking the payment on the day to ensure that is has been successful.

The IRD will not accept recurring Tax Payments. If you wish to set up regular payments to the IRD you will either need to load a new Tax Payment each time or set up an Automatic Payment.

You can set up an Automatic Payment via ANZ Phone Direct on 0800 103 123 or by sending a SecureMail to the Internet Banking Team with all the details we might need. When logged onto ANZ Internet Banking, select ‘SecureMail’ and choose the option that best suits your query.

The Inland Revenue Department (IRD) cannot be paid via the Bill Payment function in ANZ Internet Banking because the IRD cannot be linked as a Biller to your registration. This is because they require certain information that cannot be provided by the Bill Payment function.