Frequently asked questions

It depends on your type of phone, but most mobile phones that are browser enabled and allow access to the Internet are suitable for M-Banking.

If you have an ANZ Customer Number and either an ANZ Internet Banking Password or ANZ Phone Banking PIN you can register on the self registration site. If you aren’t sure, or if you are not already registered for ANZ Phone Banking or ANZ Internet Banking, simply call us on 0800 269 6624, or visit any ANZ branch.

You can still use TXT Banking and/or M-Banking. However, you won't be able to make transfers between your accounts, or make Pay Anyone payments.

If you change your mobile phone, all you need to do is type your existing M-Banking link into your new mobile phone’s Internet browser – the URL link is unique to you.  Remember to bookmark the unique link so you can easily access M-Banking in the future.

You can update your Mobile Phone Banking preferences on the self registration site - login using your Customer Number and Internet Banking Password or Phone Banking PIN.  Select ‘Update Details’ from the M-Banking menu and follow the instructions on the screen.  

Alternatively, simply call us on 0800 269 6624, or visit any ANZ branch.

Your Activation Code may not work if:
• it's been more than five days since it was issued
• you have written down the code incorrectly
• you have entered the code incorrectly more than three times.

No matter what the reason, you can always request a new M-Banking Activation Code by visiting the self registration site or you can call us on 0800 269 6624, or visit any ANZ branch.

Yes, your Activation Code is only valid for five days and it will expire if you don't use it during this time.  If this happens, you'll need to request a new Activation Code on the self registration site or call us on 0800 269 6624, or visit any ANZ branch.

You have three chances to enter your Activation Code correctly. If you get it wrong on the third attempt your M-Banking access will be suspended. If that happens you'll need to request a new activation code by visiting the self registration site or by calling us
0800 269 6624, or visit any ANZ branch.

To request a new M-Banking activation code visit the self registration site, login using your Customer Number and ANZ Internet Banking Password or Phone Banking PIN.  Select ‘Re-send M-Banking Link’ from the M-Banking menu and follow the instructions on the screen.  

Alternatively, simply call us on 0800 269 6624, or visit any ANZ branch.

No. Your Activation Code is only valid when it's used with the unique URL we sent you when you registered for ANZ M-Banking.

M-Banking links are sent via text message to your mobile phone number.  Request a new M-Banking link from the self registration site and login using your Customer Number and Internet Banking Password or Phone Banking PIN.  Select ‘Resend M-Banking Link’ from the M-Banking Menu.

Alternatively, simply call us on 0800 269 6624, or visit any ANZ branch.

If you transfer money between your accounts before 10pm on a business day, your account will be updated on the same day.  If you transfer money between your accounts after 10pm on a business day, or at anytime on a non-business day, your account will be updated on the next business day.

No, all transfers made using M-Banking are immediate.

Once a transfer has been made you'll be displayed a transfer result screen showing the new balances.

Yes, you can make the transfers to or from your ANZ credit card using M-Banking.  

Unfortunately, you cannot make transfers to or from your ANZ term deposit using M-Banking.

You can make a Pay Anyone payment to any other personal or business bank account in New Zealand.

No, you can only make payments to New Zealand bank accounts. If you want to transfer money to an overseas account, you can do this at any ANZ branch.

The daily limit for all payments made from your mobile phone is $1,000 in total.

If you make a Pay Anyone payment before 10.30pm on a business day, your account will be updated on the same day.  If you make a Pay Anyone payment after 10.30pm on a business day, or at anytime on a non-business day, your account will be updated on the business day after processing.

No, all Pay Anyone payments made using M-Banking are immediate.

No, at the moment you can only transfer money between your accounts and make Pay Anyone payments. You cannot pay regular bills such as phone, power or insurance.

Once a payment has been you'll receive a confirmation message and a receipt number.

If you're part way through a Pay Anyone payment and your battery goes flat, you lose reception, are cut off for any other reason and you haven't yet received a confirmation message, your payment may not have been successful.  However, before you repeat the payment, we recommend that you call 0800 269 6624 or visit an ANZ branch to make sure.

You cannot undo a Pay Anyone payment once you've clicked "ok". If you've made a payment to the wrong account or accidentally paid too much, please call 0800 269 6624, or contact any ANZ branch, as soon as possible.

Yes, you can save the name and the account number of a person you have just paid using the "Favourites" function. That way you won't have to re-enter their details every time you pay them.

No, the "Favourites" you save in ANZ Mobile Phone Banking won't automatically be saved into your ANZ Phone Banking and ANZ Internet Banking services.  They are specifically used for M-Banking.

You can set up as many Account Alerts as you like at no charge.

Account Alerts can be managed on our M-Banking site, by calling us on 0800 269 6624 or by visiting any ANZ branch.

You can set up an Account Alert for any day from the 1st to the 28th of each month. However, you cannot set up an Account Alert for the 29th, 30th or 31st of any month, as not all months have these days.

You can set up Account Alerts for any hour of the day, as long as it is on the hour (1pm, 2pm, 3pm, etc). You cannot set up Account Alerts for times that fall between the hour, like 2.30 or 1.45.

ANZ M-Banking uses 128-bit encryption to code all information as it's exchanged, meaning it offers the same high level of security as ANZ Internet Banking.  Even so you should maintain the following basic security processes:
• Lock your phone or keypad
• Don't share your M-Banking link or PIN
• Never respond to texts that you haven't requested
• Never click on links or download applications that you haven't requested
• Delete sent and received texts from the Bank once you have read and used them.

As with any PIN, your M-Banking PIN should be easy to remember, but not obvious to others. Do not use a PIN based on easily accessible personal information like birth dates or phone numbers.

Your M-Banking PIN must be between 7 and 16 digits (numbers) long. It cannot include:
• any letters or "special characters" (e.g. ! ? , . & @ *)
• more than two sequential numbers (e.g. 123 or 432)
• more than two of the same number consecutively (e.g. 111 or 999)
• any of your 13 previously chosen M-Banking PINs

If you want to change your M-Banking PIN visit the self registration site and login using your Customer Number and ANZ Internet Banking Password or Phone Banking PIN.  Select ‘Reset M-Banking PIN’ from the menu.  

Alternatively, simply call us on 0800 269 6624 or visit any ANZ branch.

You have three chances to enter your PIN. If you get it wrong on the third attempt your ANZ Mobile Phone Banking access will be suspended.  To re-activate ANZ Mobile Phone Banking you'll need go visit the self registration site.  

Alternatively, simply call us on 0800 269 6624, or visit any ANZ branch.

If you lose your phone or suspect your phones been stolen and would like to suspend your Mobile Phone Banking access, please call us on 0800 269 6624 or visit any ANZ branch.

Yes, for your security we will suspend your ANZ Mobile Phone Banking service as soon as anyone reports your phone lost or stolen.

Access is free to ANZ's suite of Mobile Phone Banking products, however standard transaction fees may apply on some accounts (i.e. ANZ Classic account).

You will be charged the normal text fee by your network provider. This charge is not part of any free plans or special promotions or contractual entitlements.  Mobile Network charges will also apply based on your network provider's standard data or WAP charging - please talk to your network provider about this.
 

There is no charge for setting up or changing an Account Alert.

Yes, you don't pay any extra to make Pay Anyone payments. Please note that transaction fees will still apply to pay as you go accounts such as the ANZ Classic Account and ANZ Business Current Account.

No, there is no monthly fee for ANZ Mobile Phone Banking, whether you have TXT Banking, M-Banking or both.

Who do I call if I have a problem?
Call 0800 269 6624, or visit any ANZ branch, if you:
• have a transaction enquiry
• want to suspend or deregister your ANZ Mobile Phone Banking access.

Contact your network provider if you:
• have a problem with your mobile connection
• have a technical query about your handset.

Yes, you can call 0800 269 6624 from your mobile phone to register and to make any changes to your ANZ Mobile Phone Banking set-up.

To use ANZ Mobile Phone Banking you must:
• be an ANZ customer
• have a ANZ Phone Banking or ANZ Internet Banking Customer Number.

If you're not already an ANZ customer, you can set up an account at any ANZ branch.

Yes, ANZ Mobile Phone Banking is available to ANZ personal, business, corporate and rural customers.

Customers aged seven to under thirteen years of age require written authority (on the Child's Account Application Form) from a parent or guardian to use Mobile Phone Banking. Children aged under seven years old cannot use Mobile Phone Banking.

No, each ANZ customer can only use ANZ Mobile Phone Banking from one mobile phone.

Yes, you can. Please remember that any payments you make on weekends or public holidays are subject to normal account timing restrictions.

With TXT Banking you can request up-to-date account balances and mini statements on up to three accounts. Mini statements will show the last five to seven transactions on your selected accounts.

If you have an ANZ Customer Number and either an ANZ Internet Banking password or Phone Banking PIN you can register online at our TXT Banking registration site. If you are not already registered for ANZ Phone Banking or ANZ Internet Banking, call us on 0800 269 6624 or visit your nearest ANZ branch.

To be able to use TXT Banking you'll need a phone that can send and receive text messages. If you're unsure, call us on 0800 269 6624.

No, each ANZ customer can only use TXT Banking from one mobile phone.

You can register up to three of your ANZ accounts for TXT Banking.

Yes you can, but your phone will need to be Internet browser enabled and allow access to the Internet. You can register for M-banking online at our M-Banking registration site. If you are not already registered for ANZ Phone Banking or ANZ Internet Banking, call us on 0800 269 6624 or visit your nearest ANZ branch.

To update your Mobile Phone Banking preferences go to our TXT Banking maintenance page and login using your Customer Number and ANZ Internet Banking Password or Phone Banking PIN.  Select ‘Update Details’ from the TXT Banking Menu and follow the instructions on the screen.  Alternatively you can visit your nearest ANZ Branch or call us on 0800 269 6624.

You must be registered for ANZ Phone Banking or Internet Banking before you can register for ANZ TXT Banking.

You can still use TXT Banking to receive balances and mini statements.

Simply text BAL to 880 to get your account balances.

Yes, all account balances are in "real time" which means that they take into account all credits to or debits from your account, right up to the time you request your account balance. Remember though, that any transactions made after 10.30 pm will not be processed until the next business day.

If your account is in debit a "–" sign will appear after the account balance. If it is in credit, no sign will appear after the account balance.

You should get a response almost immediately after you text your account balance request. There may be short delays when network usage is higher than usual

Simply text STMT 1, STMT 2 or STMT 3 to 880 to get a mini statement for any of your three accounts.

Yes, all mini statements are in "real time" which means that they take into account all credits to or debits from your account, right up to the time you request your mini statement.

A debit sign ("–") will appear after each withdrawal from your account. A credit sign

Your mini statement will show your current account balance, plus the last five to seven transactions for that account. The exact number will depend on the make and model of your handset as well as the size of the transactions and balances shown.

You should get a response almost immediately after you text your mini statement request. There may be short delays when network usage is higher than usual.

It’s an ANZ app for Android smartphones that offers a fast, simple, convenient mobile banking experience. With ANZ goMoney, you can check your account balances and transaction history, transfer money between your accounts, as well as make bill payments.

The ANZ goMoney app is free to download from the Google Play Store. While it’s free to download, please note that in downloading and using the app, you will be subject to the relevant mobile data-usage plan stipulated by your mobile telecommunications provider. In turn, any potential charges in this regard are solely your responsibility.

In the event that ANZ decides to apply fees and charges to this service, you will be advised prior to this occurring.

Some accounts may have transaction fees that apply. See the full details of account fees and charges.

You’ll need:

• To be registered for ANZ Internet Banking.
• A 3G-enabled Android smartphone or device that is enabled for cellular or wireless internet connection (WiFi).
• To have an active mobile phone number.
• To be using the Android operating system 2.2 (Froyo) or above.

All you need to do is download it from the Google Play Store. It’s as simple as that.

Yes. To get started with ANZ goMoney, you need to be registered for ANZ Internet Banking or ANZ Phone Banking with an ANZ transaction account.

Not registered for either of these services? Please visit any ANZ branch or call 0800 269 6624.

Not an ANZ customer? To find out more about opening an ANZ account that suits your needs, check out our everyday banking products, visit any ANZ branch or call 0800 269 6624.

Yes, if you’re an ANZ Small Business customer and have an ANZ transaction account you will be able to use ANZ goMoney. Please note you can only view both your personal and business accounts if they are linked under the same Customer Number.

Yes you can use on as many devices as you wish, however you are only able to have 3 active sessions at once.

The app lets you:

• check the balances of your ANZ accounts
• view transaction history (up to 2 months)
• transfer money between your bank accounts
• make payments to people using one-off payment
• make bill payments
• view upcoming payments
• view your ANZ KiwiSaver Scheme or National Bank KiwiSaver Scheme balance.

There are two types:

• Bill payments to your saved payees. 
• One-off payment (using the recipient's New Zealand account number).

Please note that both types refer to payments made within New Zealand.

No. If you need to send money overseas you can you use the International Payments function within ANZ Internet Banking.

No, you can only make payments to New Zealand bank accounts or mobile phone numbers. If you need to send money overseas you can you use the International Payments function within ANZ Internet Banking.

No, these can’t be made using ANZ goMoney. You can make future-dated payments within ANZ Internet Banking.

Yes, there is. The transaction limit for ANZ goMoney is $1,000 for each transaction.

It’s an ANZ app for the iPhone that offers a fast, simple, convenient mobile banking experience. With ANZ goMoney, you can check your account balances and transaction history, transfer money between your accounts, as well as make payments to other people using their New Zealand account number or just their mobile phone number. The recipient doesn’t even need to bank with ANZ – they simply need to hold a New Zealand bank account and an in-use mobile phone number.  

The ANZ goMoney app is free to download from Apple’s iTunes App Store. While it’s free to purchase, please note that in downloading and using the app, you will be subject to the relevant mobile data-usage plan stipulated by your mobile telecommunications provider. In turn, any potential charges in this regard are solely your responsibility.

In the event that ANZ decides to apply fees and charges to this service, you will be advised prior to this occurring.

ANZ goMoney has been specifically designed for the iPhone. However, we are currently looking into making the app available for other smartphones.

In the meantime, you can use out Mobile Phone Banking services to access your accounts. 

You’ll need:

• Your ANZ Customer Number and ANZ Phone Banking PIN or Internet Banking password.
• An iPhone and an in-use mobile phone number.
  (Please note, to use the app, the minimum requirements are an iPhone 3G with iPhone OS 4 (or more recent) that’s enabled for cellular or wireless Internet connection).

To use ANZ goMoney Pay to Mobile feature (or ‘mobile payments’), you will also need an ANZ transaction account.

All you need to do is download it from Apple’s iTunes App Store (or you can search for ANZ goMoney NZ within the iTunes App Store). Once you download the app and first open it on your iPhone, you’ll then be prompted through a one-off registration process to activate ANZ goMoney, which includes setting up a four-digit security PIN. This should only take a couple of minutes to complete.

Yes. To get started with ANZ goMoney, you need to be registered for ANZ Internet Banking or ANZ Phone Banking with an ANZ transaction account.

Not registered for either of these services? Please visit any ANZ branch or call 0800 ANZ MOBI (0800 269 6624). To use the app’s Pay to Mobile feature (or ‘mobile payments’), you’ll also need an ANZ transaction account.

Not an ANZ customer? To find out more about opening an ANZ account that suits your needs, check out our everyday banking products, visit any ANZ branch or call 0800 ANZ MOBI (0800 269 6624).

Yes, if you’re an ANZ Small Business customer and have an ANZ transaction account you will be able to use goMoney NZ.

ANZ links your mobile phone number with the ANZ account that you choose in order to process mobile payments made to your mobile number by another registered ANZ goMoney customer.

No. For security reasons, ANZ goMoney can only be registered on one device.

The app lets you:

• Check the balances of your ANZ bank accounts
• View bank transaction history (up to 30 days)
• Transfer money between your accounts
• Make payments to people using Pay Anyone
• Make mobile payments
• View your ANZ KiwiSaver Scheme or National Bank KiwiSaver Scheme balance
• Customise the appearance of your accounts using photos.

There are two types:

• Pay to Mobile (or ‘mobile payments’). All you need is the person’s mobile number. 
• Pay Anyone. Using the recipient’s New Zealand account number.

Please note that both types refer to payments made within New Zealand.

No, not at this stage. However, you can use ANZ Internet Banking to make bill payments.

No. If you need to send money overseas you can you use the International Payments function within ANZ Internet Banking.

No, you can only make payments to New Zealand bank accounts or mobile phone numbers. If you need to send money overseas you can you use the International Payments function within ANZ Internet Banking.

No, these can’t be made using ANZ goMoney. You can make future-dated payments within ANZ Internet Banking.

Yes, there is. The daily limit for all ANZ Mobile Phone Banking payments is $1,000 in total.

At present, ANZ goMoney doesn’t share your Pay Anyone lists from ANZ Internet Banking.

You can use the Pay to Mobile feature to send money to anyone who has an in-use mobile phone number and holds a bank account with any New Zealand financial institution. Once you’ve made the payment using ANZ goMoney one of the following will happen. 

If the recipient is registered for ANZ goMoney: 

• they’ll receive a text notification from ANZ that a mobile payment has been made (from you) into their nominated main ANZ account. The money is normally deposited into this account immediately. However, this can take up to one business day.

If the recipient isn’t registered for ANZ goMoney: 

• they’ll receive a text notification from ANZ advising them that you’ve sent them a mobile payment.
• You’ll then need to pass on the recipient’s secure one-off Collection Code. You’ll receive this when you make the payment (you can view this in the ‘Uncollected Payments’ screen within the app).
• The recipient then needs to visit the secure ANZ goMoney Claim Payment website – collect.anz.co.nz – with this Collection Code, the payment details outlined in the text message, and their account number to claim the payment. The timing of when funds are available in the recipient’s account will ultimately be dependant on the recipient’s financial institution. (Please note that the recipient doesn’t necessarily have to an ANZ account.)

No. They simply need to hold a bank account with a New Zealand financial institution and have an in-use mobile phone number.

No. They simply need to hold a bank account with a New Zealand financial institution and have an in-use mobile phone number.

Funds are taken out of your account as soon as you make a mobile payment. However, please note the following:

• If you’re making a payment to another ANZ goMoney customer, the payment is normally processed overnight. However, this can take up to one business day.
• If you’re making a payment to another ANZ customer who doesn’t use ANZ goMoney, once they've collected their payment through ANZ’s Claim Payment website  – the payment is normally processed overnight and available the following business day.
• If the payment is made to an account held with another New Zealand financial institution, the timing of when funds are available in the recipient’s account will ultimately be dependant on the recipient’s financial institution.
• If the person you made the mobile payment to doesn’t collect the payment within seven days of receiving the text message notification from ANZ, it will simply be returned to the ANZ account you originally sent the payment from.

The daily limit for ANZ goMoney is $1,000. This applies to both the Pay to Mobile and Pay Anyone features.

You can check the Uncollected Payments screen within ANZ goMoney to see who the payment was made to. Here, you can see:

• If a payment is showing in this list, it hasn’t been collected. If this is the case, the payment can't be collected without the secure Collection Code, which only you know. If you don’t pass this code on, the funds will be returned to your ANZ account after seven days of the recipient receiving the text message notification from ANZ.
• If the payment isn’t showing in the Uncollected Payments screen then the payment has been made to someone. If this is the case, please contact ANZ on 0800 ANZ MOBI (0800 269 6624), 24/7 to make a payment dispute.

No. You can only make pay to mobile payments from an ANZ transaction account.

No, not at this stage.

Once they successfully claimed the payment from the ANZ Claim Payment website– the availability of these funds is dependent upon the recipient’s financial institution.

• If the recipient is registered for ANZ goMoney, they’ll receive a text message notification from ANZ that the payment has been made into their account.
• If the recipient isn’t registered for ANZ goMoney, they’ll receive text message notification from ANZ advising them that you’ve sent them a mobile payment, which they’ll then need to collect from the ANZ Claim Payment site - collect.anz.co.nz

No. However, any payments you’ve made that haven’t been collected can be viewed within the Uncollected Payments screen within ANZ goMoney.

If the recipient doesn’t claim their mobile payment within seven days of receiving the text message notification from ANZ, it will simply be returned to the ANZ account you originally sent the payment from.

You can do this by checking your transaction history for each of your relevant ANZ accounts within goMoney NZ. Also, if you want to track mobile payments that you’ve made that have yet to be collected, you can view these with the Uncollected Payments screen within ANZ goMoney.

Once you've successfully made a mobile payment, a receipt screen will appear. If you'd like to a record of this, you can take a screen capture (photo) of this screen using your iPhone. To do this, press and hold the Home button, then press the Sleep/Wake button. Your screen will flash and the picture of your screen will appear in your Camera Roll.

For your protection, ANZ recommends that you call the recipient (or, speak to them in person) to give them their secure Collection Code.  

No. Your payment information for ANZ goMoney will only appear in the ANZ bank account statements relevant to the accounts you use within the app, not in the mobile phone bill statement supplied by your mobile telecommunications provider.

If you’re not an ANZ goMoney customer, you’ll need to visit collect.anz.co.nz. Here, you’ll need:
• Your account number
• Your secure one-off Collection Code (the person making the payment will pass this on to you)
• The amount the payment is for (this will be outlined in the text message notification you receive from ANZ)
• Your mobile phone number.

It’s the ANZ Claim Payment site and works in conjunction with ANZ goMoney and, yes, it’s an official ANZ website. Should you have any concerns, you can navigate your way to the ANZ Claim Payment site through anz.co.nz

Please note that if you’re registered for ANZ goMoney but aren’t set up to receive straight-through mobile payments, you’ll need to collect your payment from the ANZ Claim Payment site.

The person sending you the mobile payment (the sender) is an ANZ customer and, in turn, provided your mobile phone number so that ANZ could notify you that they’ve sent you money.
ANZ only uses your mobile phone number to send you a text message notification telling you that you’ve been sent a mobile payment using ANZ goMoney, as well as to identify you when you collect it.

Provided that you’ve entered the relevant details correctly – your bank account details, the secure Collection Code, payment amount and all the steps throughout the mobile payment-collection process – the funds will normally appear in the account you choose within one to three business days. Please note that the timing of when funds are available in your account will ultimately be dependant on your financial institution.

The name of the sender (an ANZ customer) is included in the text message notification you’ve received from ANZ. Please note that the sender has been advised by ANZ goMoney to contact you to pass on your secure one-off Collection Code.

If, for whatever reason, they don’t pass this code on, you will not be able to retrieve the payment from the ANZ Claim Payment site

This is a secure one-off code (a four-digit number) that the sender will pass on to you. This, plus the additional information outlined in the text message notification you received from ANZ is required to collect the payment.

This is so that ANZ knows which bank account you would like the mobile payment to be deposited into.

Yes. ANZ keeps a record of the payment details, including your account details, in the unlikely event that there is an issue with the payment at a later date.  

No. You simply need to follow the mobile payment-collection process (as outlined above). However, if you receive mobile payments from this person regularly, the money is deposited automatically when you’re registered for ANZ goMoney. 

If, for whatever reason, you’re unable to collect a payment within seven days of receiving the text message notification from ANZ, the payment will expire and be returned to the sender’s ANZ account. In this event, ANZ recommends that you contact the sender and ask them to make the payment again.

You’ll need to let the sender know immediately, as they’ll need to contact ANZ on 0800 ANZ MOBI (0800 269 6624) to raise a payment dispute.  

No. You can only make pay to mobile payments from one of the following ANZ transaction accounts: 

Once they successfully claimed the payment from the ANZ Claim Payment website –  collect.anz.co.nz – the availability of these funds is dependent upon the recipient’s financial institution.

• If the recipient is registered for ANZ goMoney, they’ll receive a text message notification from ANZ that the payment has been made into their account.
• If the recipient isn’t registered for ANZ goMoney, they’ll receive text message notification from ANZ advising them that you’ve sent them a mobile payment, which they’ll then need to collect from the ANZ Claim Payment site -  collect.anz.co.nz

No. However, any payments you’ve made that haven’t been collected can be viewed within the Uncollected Payments screen within ANZ goMoney.

If the recipient doesn’t claim their mobile payment within seven days of receiving the text message notification from ANZ, it will simply be returned to the ANZ account you originally sent the payment from.

No. Your payment information for ANZ goMoney will only appear in the ANZ bank account statements relevant to the accounts you use within the app, not in the mobile phone bill statement supplied by your mobile telecommunications provider.

Please notify ANZ by calling 0800 ANZ MOBI (0800 269 6624), 24/7, and ANZ goMoney will be disabled immediately. Please note that goMoney NZ is securely protected by a four-digit PIN that you choose when you set up the app and only you know. Please also note that you should not disclose this to anyone.

No, as using ANZ goMoney is session based. This means that as soon as you close the app, all of your banking information is no longer available on your iPhone.

ANZ recommends that you have a PIN set up to access your iPhone. Please note that you should not disclose this to anyone. Please also note that this is a separate PIN to the one you set up within ANZ goMoney.

Yes. ANZ has implemented security that requires customers to register before using ANZ goMoney, PIN protection of your banking details, high-grade encryption and a secure one-off Collection Code as part of the mobile payment-collection service.  

ANZ will always include the name of the person sending you the mobile payment within the ANZ goMoney text message. Also, ANZ will never ask you to respond to this text message. Please also note that ANZ will always direct you to the ANZ Claim Payment site.

Yes. All you need to do is call ANZ on 0800 ANZ MOBI (0800 269 6624), 24/7, to deactivate this service.

If this is the case, goMoney NZ should still be available in your iTunes and will install to your new iPhone. However, you’ll need to re-register goMoney NZ on your new iPhone, which will deactivate access on your old iPhone handset.

Please contact ANZ on 0800 ANZ MOBI (0800 269 6624), 24/7, to tell us your new mobile number.