May 2013 – Important message for ANZ credit card customers

Australian ANZ customers have recently been targeted with a hoax phishing email to obtain credit card numbers, and we want to warn New Zealand customers should this email come to New Zealand.

The email advises customers that their ANZ credit card has been blocked by ANZ, and to call a help line number to have the block removed. If the customer dials the number, they are played an automated voice message and are requested to provide card data including Card Number, Expiry Date, CVV (3 digit security code), Post Code, Date of Birth, and ATM PIN by inputting these numbers into their phone keypad.

If you receive an email of this kind, under no circumstances should you click on any links, reply to the email, call a hotline number listed in the email or provide any of the requested details.

And remember always ensure you only log on to ANZ Internet Banking by typing www.anz.co.nz into the address bar, rather than following links to the ANZ website. Disregard any emails that advise otherwise. If you have any concerns, please call our Internet Banking Help Desk on 0800 269 296.

For more information on banking safely online, read our internet protection tips.

An example of the Australian email is below.