ANZ New Zealand’s Fair Conduct Programme
ANZ is committed to treating customers fairly when we design and offer products and services. Find out more about our Fair Conduct Programme.
About the programme
ANZ’s purpose is to shape a world where people and communities thrive. Fairness is key to building trust between ANZ and our customers.
Fairness helps people meet their financial goals and supports financial wellbeing and inclusiveness in our communities.
ANZ New Zealand’s Fair Conduct Programme:
- Sets out how we treat customers fairly
- Includes frameworks and policies we use to support the fair treatment of customers
- Enables ANZ New Zealand’s compliance with the Financial Markets (Conduct of Institutions) Amendment Act 2022.
Download a summary of our Fair Conduct Programme
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How to make a complaint
We strive to deliver excellent products and services.
But if we get things wrong, we want to hear from you. We’ll do our best to find a solution that’s fair and reasonable.
Find out how to make a complaint and what to expect while we investigate your concerns.
Fairness and financial wellbeing
Fairness is key to building trust between ANZ and our customers. This can help you feel more confident about your financial choices and boost financial wellbeing.
Financial wellbeing means managing your spending, saving and any debts so you can enjoy life today and live well in the future.
Code of Banking Practice
We also follow the Code of Banking Practice, which sets out the principles of good banking practice.
The Code was developed by member banks of the New Zealand Bankers’ Association, following consultation with the public, other industry participants and the Banking Ombudsman.