Contact Us
Choose how you'd like to get in touch with us.
General enquiries - call 0800 269 296
Send us a message
Quick links
Lost or stolen cards
Cancel your card and order a replacement card
on Internet Banking.
Frequently asked questions
Let us help you find the answers you need
and the right people to talk to.
Other phone numbers
Personal product enquiries and applications
Credit Cards
0800 658 044
Intl: +64 9 522 3010
Weekdays, 8am - 8.30pm
Weekends, 9am - 5pm
Accounts, Term Deposits and Insurance
0800 269 296
Intl: +64 4 470 3142
6am to 12 midnight, 7 days a week
KiwiSaver & Investment Funds
0800 736 034
Intl: +64 9 356 4000
Weekdays, 8am - 6pm
Home Loans
0800 269 4663
Intl: +64 4 470 3165
Weekdays, 8am - 8.30pm
Weekends, 9am - 5pm
Personal Loans
0800 837 123
Weekdays, 8am - 8.30pm
Weekends, 9am - 5pm
Bonus Bonds
0800 266 374
6am to 12 midnight, 7 days a week
中文热线
0800 838 123
国际专线: +64 4 382 4160
Weekdays, 9am - 5pm
Moving to New Zealand
Intl: +64 9 634 5940
0800 269 200
Weekdays, 8.30am - 5pm
Share & Bond Trading
0800 269 728
Intl: +64 4 460 1337
Weekdays, 8.30am - 6pm
Business, institutional and rural banking
Business Banking
0800 269 249
Intl: +64 9 523 7220
General enquiries
6am to 12 midnight, 7 days a week
Business Specialists available
Mon-Fri 8am - 6pm
Business and Commercial cards
0800 473 473
Intl: +64 4 496 7246
24 hours a day, 7 days a week
ANZ Franchising
0800 394 041
Weekdays, 8am - 8.30pm
Weekends, 9am - 5pm
ANZ Merchant Services
0800 473 453
Intl: +64 4 385 7067
Weekdays, 8.30am - 5pm
International Payments and Foreign Exchange Rates
0800 863 863
Intl: +64 4 494 3973
Monday, Tuesday, Thursday, Friday, 8.30am - 5pm
Wednesday, 9am - 5pm
International Trade
0800 269 873
Commercial manager
Institutional relationship team
Rural banking
Insurance claims
House, Contents, Motor Vehicle and Boat insurance claims
0800 269 252
Intl: +64 9 363 4192
Life and Living insurance claims
0800 658 585
Weekdays, 8.30am - 5pm
Travel insurance claims
0800 883 123
Intl: +64 9 488 1648
Weekdays, 8.30am - 5pm
Emergency travel assistance
NZ 0800 486 686
AUS 1 800 554 114
UK 0500 893 893
USA 1 800 326 1543
Intl: +64 9 486 6868
Reverse charge call through international operator
Credit Card Repayment insurance
0800 883 012
Weekdays, 8.30am - 5pm
Send us feedback
We’re serious about providing excellent service, and that starts with listening to our customers. That’s why your opinion is so important to us.
Or call our ANZ Customer Feedback number 0800 560 555 from within NZ
Compliments
We’re very proud of our staff and we know how much they value compliments from customers. If
one of our people has exceeded your expectations, please tell us so we can share your comments with them.
Suggestions
If you have ideas and suggestions about how we can help make your banking better, we’d love to hear them. Customer suggestions have played a major role in developing many of our products and services.
Complaints
If you have a problem or concern, we want to know so we can fix it as quickly as possible. We’ll try to resolve your issue immediately. But if we can’t, we’ll keep you up-to-date with progress and we’ll try and resolve it as quickly as we can.
The Banking Ombudsman
We’ll do everything we can to resolve any problems you have. However if you’re not happy with how we’re managing your concerns, you can ask the ANZ Customer Relations team to independently review the matter for you. After that, if you’re still not happy with the result, you may be able to ask the Banking Ombudsman to help.
The Banking Ombudsman is independent and may be able to help customers resolve concerns and disputes with their bank, free of charge. Before the Banking Ombudsman can review your complaint, we must have had the opportunity to look into it first.
Other ways to reach us
Personal banking
Write to us
Private Bag 92210
Victoria St West
Auckland 1142
