If you have a complaint about a product or service, we are here to help.
Find out how to make a complaint, our process and what to expect while we investigate your concerns.
Your customer number is a number unique to you and is what you use to register for or log in to ANZ Internet Banking and ANZ goMoney as well as ANZ Phone Banking. This can be found on the back of most ANZ credit and debit cards. If you're...
When sending or receiving an overseas payment, the SWIFT/BIC code identifies the receiving (recipient) bank or financial institution.
ANZ's SWIFT code is ANZBNZ22. Note: If the other party requires an 11 digit SWIFT, use ANZBNZ22XXX
More information...
ANZ charges a fee per transaction:
$5 via ANZ goMoney app and ANZ Internet Banking (currently there’s no ANZ international money transfer fee to pay for transfers via goMoney or Internet Banking to selected Pacific countries)
$28 via...
If you have an ANZ Airpoints Visa Platinum credit card, and you pay for at least half of your pre-paid travel expenses with your card you may be eligible to receive overseas travel insurance.
To check your eligibility, please visit our ANZ...
To receive an overseas payment you should provide the sender with the following details:
your account number
your account name
your residential address listed on the account
ANZ's full beneficiary bank name: ANZ Bank New Zealand Limited
ANZ's...
The payment limits in ANZ Internet Banking and ANZ goMoney are increasing for some customers.
The following payment limits will take effect from September - October 2018 onwards:
Bill payments: If you have a limit of $1,000 or $5,000,...
When travelling overseas with an ANZ EFTPOS, Visa Debit or credit card there are several things to keep in mind:
Which ATMs to use
Countries where you can’t use your card due to international sanctions.
Check your expiry date...
International money transfers (IMTs) can be made through ANZ goMoney, ANZ Internet Banking, ANZ Phone Banking or by contacting us.
ANZ goMoney
ANZ Internet Banking
ANZ Phone Banking
Things you will need to know before getting started:...
There are no upcoming public holidays that we have payment information for.
Please check back closer to the next public holiday.
Payment processing times
For more information regarding when electronic payments are processed see payment processing...
