Common signs of fraud

• You receive an unexpected call, email or text asking you take urgent action.
• You’re asked to download software or an app so someone can access your mobile, device or computer.
• You’re asked for personal or financial information. Remember that no one should ask for your banking PINs, passwords, security codes – not ANZ, the police, your phone provider or any other company or person in New Zealand!
• You’re asked to provide remote access to your mobile, device or computer.
• You’re asked to send money to help catch criminals or hackers.
• You’re asked to make a payment using an untraceable method like gift cards, iTunes vouchers, bitcoin or money transfer systems, rather than through a bank.
• You receive an email from an unknown sender – especially if it has unfamiliar links or attachments.
• You receive an offer that sounds too good to be true or doesn’t ‘add up’.
• You’re asked by someone you met online to send money to help them with a difficult situation.
• You receive an email from a company with spelling errors and/or poor formatting or branding.

• Do you know the person you are sending funds to? Are they a real person?
• Have you been asked to receive and send funds on behalf of another person or company?
• Have you been asked to allow someone remote access to your mobile, device or computer and log onto Internet Banking or your mobile banking app?
• Do you understand the reason you’re sending funds?
• Have you received an invoice for this payment or transfer?
• Have the bank account details changed for a company that you make regular payments to?
• Why are you being asked to send funds to a country outside New Zealand?

If you think you may be the victim of a scam, call us immediately on 0800 269 296 (or +64 4 470 3142 from overseas, charges may apply).