Cyclone and flood related scams

Scammers can take advantage of current events like the recent cyclone and flooding to steal money or your personal information. If you’re waiting for communications from your insurance company, or services like power or water, double check the legitimacy of any messages you receive.

Scammers may contact you through a number of channels, e.g. phone, text, email, to ask for payment or for your personal details. Scammers may even impersonate an ANZ staff member offering financial aid.

To protect yourself, remember:

• Never provide or confirm your credit card details, Internet Banking log-in details, two-factor authentication codes or remote access to your device, through a link in an email or text message, or in response to an unexpected phone call
• Always access ANZ Internet Banking through ANZ’s website, not from links in text messages or emails
• If you receive a call related to recent events or that makes you uneasy, hang up and phone the organisation back on their publicly listed number
• Messages from scammers may have typos, a sense of urgency, or may be sent from an unusual email address.  If a message claims to be from an organisation like a bank or insurer, check the email is legitimate – for example, does it match the email address or other contact details they include on their website?
• Donate only through established and trustworthy fundraising platforms or recognised charities
• Stay alert for any unsolicited or unusual communications from your bank, insurance provider, government agency or other businesses.