Global IT outage

ANZ is aware of a global incident affecting some CrowdStrike and Microsoft services and we’re monitoring the situation closely. There is no impact to ANZ's services and systems at this point in time.

Scammers are using this global incident to their advantage and we’re warning customers and businesses to be cautious of unsolicited calls, emails or messages requesting they download a software patch or provide remote access to their devices to fix or protect it from the CrowdStrike/Microsoft outage.

Downloading unsolicited software can give scammers access to your computer and mobile devices, including your bank accounts.

Customers and businesses should also be on alert for unsolicited requests from individuals claiming to be from their financial institutions or other businesses, requesting they update or verify their personal or financial information due to the CrowdStrike/Microsoft outage.

• Never grant remote access to your devices or download software when prompted by unsolicited callers. 
  
• Be suspicious of anyone asking you for personal and banking information or to make a payment. If in doubt, ignore the message, or just hang up.
• Don’t click on links or download attachments from an unexpected text message or email.
• Never provide your full credit card details, Internet Banking login details or two-factor authentication codes through a link in an email or text message, or in response to a phone call you’ve received out of the blue.
• Never hand over your debit/credit cards to anyone, including someone claiming to be from your bank. If you have shared your debit/credit card details, block or cancel those cards immediately. If your cards are with ANZ, you can do this through the ANZ goMoney app.

Remember:

• If you think you’ve been the victim of a scam, please call us immediately on 0800 269 296 (or +64 4 470 3142 from overseas, charges may apply).