ANZ staff impersonation scams

Bank impersonation scams involve scammers pretending to be representatives from ANZ to trick you into providing personal and banking information or making payments. These scams can come in the form of emails, text messages, or phone calls, and they often appear very convincing.

• Claims that a direct debit has been set up on your account. 
• The email provides a phone number to call, which leads to an automated voice recording and then transfers you to a scammer impersonating ANZ staff. 
• They may instruct you to transfer money, provide your Internet Banking login details, share your OnlineCode or Visa Secure code, or even put your cards and PIN details in an envelope for courier pickup.
• Requests for urgent action prompting you to click on a link to a fraudulent website where banking details and personal info are requested. Sometimes this may look like the login page for ANZ internet banking.
• Imitations of legitimate emails ANZ has sent previously but replace links with fraudulent ones.

• Fraudsters send text messages claiming to be from ANZ, sometimes asking you to click on a link to verify your account, to take urgent action because of fraudulent activity or your accounts being at risk. 
• These texts may appear to come from a number ANZ has used before. 
• The link directs you to a fake website designed to steal your information.

• Scammers impersonate the ANZ Fraud team or other bank staff, calling you and asking for personal and banking information. 
• They may already have some of your details, making the call seem legitimate. 
• They might ask you to grant remote access to your device, disclose OnlineCodes or Visa Secure codes, disclose credit card details, online banking passwords, to transfer money to a ‘safe’ account, purchase gift cards or set up crypto currency accounts, or click on a link to a fake live chat.

• Always verify the sender's email address, phone number, or the caller's identity. If it looks suspicious, do not engage.
• Never click on links or download attachments from unknown or unexpected messages. Access Internet Banking through the official ANZ website.
• Never provide your OnlineCode, Visa Secure code, Internet Banking login details, credit card details to anyone. ANZ will never ask for this information via email, text, or phone call.
• Do not grant remote access to your devices through links in emails or texts, or in response to unsolicited phone calls.
• If you receive a suspicious message or call, hang up and contact ANZ directly using the phone number or contact method listed on our official website.

Our fraud team may call you to verify unusual transactions, however we will never ask you for remote access.

Remember:

If you think you’ve been the victim of a scam, please call us immediately on 0800 269 296 (or +64 4 470 3142 from overseas, charges may apply).