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Contact Centre and branches

We’ve got you covered, if you want to chat over the phone or come into branch, we’re happy to help.

How we can help

Talk to specialists

Our everyday banking, lending, investment, insurance and business banking specialists can give you help tailored to your specific needs.

Review your finances

Talk to an ANZ Personal Banker virtually or at one of our branches to discuss your particular situation. It’s a great way to get the best from your banking and help you achieve your financial goals. Because we understand nothing stands still, we recommend reviewing and discussing your banking needs every two years or whenever your situation changes.

Bank when suits you

We know you’re busy so you can talk to someone over the phone Monday to Friday 8am - 8pm, Saturday and Sunday, 8am - 6pm. Or if you’d like to speak to someone face-to-face, visit us in branch. Please remember to check our branch opening hours before you visit.

Find a branch

Fast Deposit service

Business customers can deposit cash into their business accounts securely and quickly at branches across New Zealand using our secure Fast Deposit Bags. You can order the bags online, and we’ll deliver them right to your door!

Fast Deposit service

Contact us

Call us

Our Contact Centre team are ready to help, every day of the year.

Monday to Friday, 8am - 8pm
Saturday and Sunday, 8am - 6pm

0800 269 296

From overseas: +64 4 470 3142

If you want to ask us about something specific like a home loan, credit card, KiwiSaver, investment, insurance or business banking, you can call a dedicated number to get in touch faster.

Find a branch

If you prefer to come into branch for assistance, check out our branch finder tool which gives you the nearest location, plus its opening hours.

Find a branch

Find an ATM

Access your accounts and cash at our extensive network of ATMs around New Zealand.

Find an ATM

How-to guides and videos

We’re making banking easier with our step-by-step videos and printable guides for the ANZ goMoney mobile app, Internet Banking, Automated Phone Banking, Smart ATMs, and ANZ Direct Online (for Businesses). Learn how to:

  • Pay a person or bill.
  • Move money between your ANZ accounts.
  • Set up and manage automatic payments.
  • View and download your account statements.
  • Manage your ANZ cards, including setting a PIN.
  • Deposit notes into your accounts using Smart Deposits.
  • Withdraw cash when you need it.

Scams and Fraud Guide

We’re committed to keeping you and your banking safe, and you have a role to play too. Working together, we can keep you even safer. However you choose to bank, find out how to keep safe.

Accessible banking

We’re working hard to make our banking products and services accessible and available to all New Zealanders, regardless of ability.

Important information

This material is for information purposes only. We recommend seeking financial advice about your situation and goals before getting a financial product. To talk to one of our team at ANZ, please call 0800 269 296, or for more information about ANZ’s financial advice service or to view our financial advice provider disclosure statement see anz.co.nz/fapdisclosure