Guides to easier online banking

This is a transcript of the audio track and text descriptions of any meaningful visual content.

(Video: voiceover steps us through how to navigate making payments through Internet Banking)

Voiceover: Welcome to ANZ Internet Banking, where you can do just about all your banking online, anytime.

In this video we’ll show you how to make one-off and automatic payments.

Let’s start with paying bills or people.

(Video: The main Internet Banking screen)

Once you’ve logged in, select “Pay & transfer” in the top navigation menu and then select “Pay a person or bill” from the drop-down menu.

(Video: The ‘pay a person or bill’ screen)

Next, select the account you want to pay from – such as Go account – and then select who the payment is going to. If you have saved the details of a previous Payee, select “Someone on your list” and select them from the drop-down options. Otherwise select “A new person or company”. Here you can either search for a registered company or just enter their name and account number in the fields below.

Next, enter the amount you want to pay. If you’re making a one-off payment, leave the “make this an automatic payment” box unchecked and simply enter or choose the required payment date.

If you do want to set up an automatic payment, check the box and select the date you want to make the first payment on. Then choose the frequency of the automatic payment – weekly, fortnightly and so on, as well as how long you want the payments to continue. Selecting “Until further notice” means this payment will be automatically paid until you change or stop it.

Now enter the details that will show with the payment on both your statement and theirs. These details can help you both identify what the payment was for. If you’re going to be paying this person or bill again in the future, save yourself time by selecting the “Save this payee” check box.

(Video: Confirm your repeating payment screen)

Then select “continue” to review all the payment details. If everything looks correct, select “Confirm & schedule”. If you’d like to change something, select “Change details” to go back.

(Video: The main Internet Banking screen)

Now let’s show you how to manage your automatic payments.

(Video: Upcoming payments screen)

Select “Pay & transfer” in the menu across the top of the page, then select “View upcoming payments” from the drop-down menu.

On this page you can see all of your upcoming payments including the automatic payments you have set up. To the right of each automatic payment you can choose to view, edit delete or skip the payment.

(Video: Confirm your repeating payment screen)

To change a payment, select “Edit”, make the changes you want and select "Review & confirm”. If you’re happy with the amends, select “Confirm & schedule”.

(Video: Delete this payment pop-up screen)

To stop a payment, select “Delete”, then select “Delete” again.

(Video: Skip automatic payment pop-up screen)

To skip a payment, select “Skip” and then select skip again.

(Video: Upcoming payments screen)

We hope you found this video helpful.

We have a range of videos and printable guides available on how to use Internet Banking.

If you ever get stuck, you can always get in touch and we’ll show you how.

This is a transcript of the audio track and text descriptions of any meaningful visual content.

(Video: voiceover steps us through how to view transactions and statements in Internet Banking)

Voiceover: Welcome to ANZ Internet Banking, where you can do just about all your banking online, anytime.

In this video, we’ll show you how to view your transactions and access your bank statements.

(Video: Main Internet Banking screen)

When you’ve logged in, the first screen is the home page. This page has an overview of the accounts you have access to. Under each account name you can select “View recent transactions”. This will show your last five transactions. If you want to see an account in more detail, select the account name, or select “Your accounts” in the top navigation menu and then choose the account you want from the drop-down menu.

(Video: Account screen)

Then you’ll be able to view the transactions for that account, and filter by date range, or you can search for a specific transaction in the “Search transactions” field. From this stage you can also select statements to view or download your recent statements for this account.

(Video: Statements screen)

To see older statements for your accounts, select “your document library” or select “Documents” in the top navigation menu. Then select the document type and the account you want to look at. Now select a date range (for example, Last 30 days) and select “Search”. If you select “View” a new browser tab will open with a PDF version of the account statement. You can print or save the document from here and then attach it to an email if you wish to send it.

(Video: Document Library screen)

If you select “Download” a PDF version will download and show at the bottom of your browser screen. To open the PDF, select it. From there you can also print or save the document and then attach it to an email if you wish to send it.

We hope you found this video helpful.

We have a range of videos and printable guides available on how to use Internet Banking.

If you ever get stuck, you can always get in touch and we’ll show you how.

This is a transcript of the audio track and text descriptions of any meaningful visual content.

(Video: voiceover steps us through how to navigate making transfers through Internet Banking)

Voiceover: Welcome to ANZ internet banking, where you can do just about all your banking online, any time. In this video we’ll show you how to transfer money between your ANZ accounts, including paying your credit card.

(Video: Main Internet Banking screen)

Let’s start with transferring money.

(Video: Transfer Funds screen)

Once you’ve logged in, select pay and transfer in the top navigation menu, and then select transfer funds from the drop down menu.

Now select the account you want to transfer money from. Next, select the account you want to transfer money to. If you have a credit card or KiwiSaver account with ANZ, you can transfer money to these accounts as well. We’ll select a credit card for this example. Now enter the amount you want transferred. You then have the option to “Make this an automatic payment”.

If you select this check box you can choose the date for the first transfer, the frequency, and how long you want the transfer to be repeated for. If this is a one-off transfer, leave this box unchecked. Then simply enter the date you want the money transferred, and the details to appear on your statement.

(Video: Transfer Funds confirmation screen)

Selecting “Review and confirm” will let you double check the transfer details, including the accounts and amount. If everything looks correct, select “Confirm your transfer”. If you need to change something, select “Change details” and make the necessary changes.

(Video: Quick Transfer screen)

Another way to make a quick one-off transfer between your accounts is to select “Quick transfer” on the top right of the home page. You’ll get some simple options to quickly transfer money between your accounts.

We hope you found this video helpful. We have a range of videos and printable guides available on how to use Internet Banking. If you ever get stuck, you can always get in touch, and we’ll show you how.