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Manage your ANZ accounts

Step-by-step guides for using the ANZ goMoney mobile app and Internet Banking to update your contact details, find your account history and more.

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Find your ANZ customer number

You can usually find your customer number on the back of your ANZ credit and debit cards. 

If you're in goMoney, you’ll find your customer number in Settings.

If you can’t find your customer number, call us on 0800 269 296.

Open an ANZ bank account

You can apply for an ANZ bank account via the Apply & open menu in goMoney or Internet Banking, or our website. 

Before opening a bank account, check out the benefits, rates and fees of each to find which one might be right for you:

If you’re having trouble choosing, our tool can help you decide:

Looking for something else?

Close an ANZ bank account

To close an account, you’ll need to contact us:

In most cases, all joint account holders must agree to close the account. We need to be informed by all joint account holders using any of the following options:

All joint account holders will be responsible for any amounts we’re owed for that account. You are also responsible for dividing up any money left and removing it before we can close the account.

If you’re worried about your situation, or if your situation means that not all joint account holders are available to give us instructions, call us to talk through your options.

If one of the joint account holders passes away, you or your solicitor can let us know by calling us or visiting a branch. Read more about what to do when someone dies.

Deleting your goMoney profile will also delete your Internet Banking  profile, and you’ll not be able to use goMoney or Internet Banking. 

If you also request to delete any data associated with your goMoney profile, we will do so once the information is no longer needed for its lawful use under our Privacy Statement.

To delete your goMoney profile, you’ll need to contact us:  

To re-activate goMoney:

  • Re-register for Internet Banking   
  • Download goMoney from the App Store or the Google Play™ store
  • Re-register your device
  • Reset your PIN.

Update your resident withholding tax rate

In Internet Banking select Your settings > Update your tax details and follow the prompts.

If you are a business customer, contact us on 0800 269 296.

For more information about resident withholding tax visit the IRD website, ird.govt.nz/rwt/

Update your contact details

Your new address will be updated on all of your accounts, including joint accounts, investment funds, KiwiSaver, and insurances, but not your loan account.

If you want to change or keep the address for a specific account only, call us on 0800 269 296, or +64 4 470 3142 if you are calling from overseas.

  1. In goMoney select Settings > Change address
  2. Enter your new address
  3. Select Update
  4. If you’re registered for OnlineCode and have 'Change contact details' set as a preference, enter the OnlineCode sent to your nominated mobile phone
  1. In Internet Banking select Your settings > Change contact details
  2. Select Change address
  3. Enter your new address
  4. Select Update
  5. If you’re registered for OnlineCode and have 'Change contact details' set as a preference, enter the OnlineCode sent to your nominated mobile phone
  1. In Internet Banking select Your settings > Update email & alerts
  2. Select Change
  3. Enter your email address
  4. Select Save
  5. If you’re registered for OnlineCode have 'Change email preferences' set as a preference, enter the OnlineCode sent to your nominated mobile phone

Name misspelled

If there is a misspelling on an account or card, you will need to contact us: 

Name legally changed

Bring your photo ID and documentation of the change (e.g. marriage certificate, deed poll) to any ANZ branch.   

To arrange a branch appointment, you can:

What is an authorised signatory?

An authorised signatory, or nominated signatory, is someone granted certain permissions on a bank account. The account holder will specify the authorised signatory’s level of access to the account, and how they can use the account, when they are added as a signatory.  

To make someone an authorised signatory on an account, you’ll need to contact us:

Find your account transaction history

If you need an export, see Export your account transaction history.

In goMoney, select an account to see the transaction history for that account.

In transaction history, you can:

  • Select a transaction to see more information, including reference details
  • Select the magnifying glass icon to search your transactions.

If you scroll to the end of the list, select Load more to see more transactions within the past two years.

In Internet Banking you can either:

  • Select View recent transactions under an account to see the last five transactions. From there, select View recent transactions to see transactions for the last 30 days
  • Select an account to see that accounts transaction history for the last 30 days.

In transaction history, you can:

  • Select a transaction to see more information, including reference details
  • Select Filter and choose a date range to see transactions from a specific time
  • Use the search field to look for specific transactions within the past two years.

Download a guide

Important information

This material is for information purposes only. Please talk to us if you need financial advice about your situation and goals before getting a financial product. To talk to one of our team at ANZ, please call 0800 269 296. See our financial advice provider statement (PDF 39KB).

Eligibility criteria and terms and conditions apply to the ANZ goMoney app, Internet Banking, Phone Banking, Voice ID and Pay to Mobile. For details, see our ANZ Electronic Banking Conditions (PDF 138KB).

Android™ and Google Play™ are trademarks of Google LLC.

Apple, the Apple logo, iPhone, iPad, Apple Pay and Touch ID are trademarks of Apple Inc. registered in the US and other countries and regions. App Store is a service mark of Apple Inc. Eligibility criteria and terms and conditions apply to Apple Pay. For more information see Apple Pay with ANZ.