Using the ANZ goMoney app and Internet Banking

1. In goMoney select Log in > First time logging in? Register
2. Complete the registration form. This will include setting up a password for Internet Banking
3. Make a note of the reference number
4. To finish registration, select Call ANZ (0800 269 296), or bring the reference number and your photo ID into any ANZ branch

When registration is complete, you’ll have access to goMoney and Internet Banking. The first time you log into goMoney, you’ll be prompted to set up a PIN. The first time you log into Internet Banking you’ll be prompted to register for OnlineCode.

Remember, never click a link to Internet Banking. Always use the Log in button at the top of this website (anz.co.nz).

Never share your PIN, passwords or codes with anyone.

1. Check your device store location, it needs to be:

• App Store for iOS – New Zealand, Australia or China
• Google Play™ store – New Zealand or Australia

2. In the store search for ‘ANZ goMoney New Zealand’

3. Select Get in iOS or Install in Android™

 

Technical requirements

To use goMoney, you’ll need an active mobile number and your device (phone or tablet) needs to meet these minimum technical requirements:

• iOS device running iOS 15.0 (or above)
• Android device running operating system 8.0 (or above)

Check your operating system:

• iOS – Settings > General > About
• Android – Settings > About phone > Software information

Update your operating system:

• iOS – Settings > General > Software update > Update now
• Android – Settings > Software update > Download and install

If your device doesn’t meet the minimum technical requirements and you can’t update it, you won’t be able to use goMoney on it. You’ll still be able to bank securely online using Internet Banking on your device, desktop or laptop.

Check for and download the latest version of goMoney:

• iOS – in the App Store select Updates 
• Android™ – in Google Play™ select My apps & games

 

Technical requirements

To use goMoney, you’ll need an active mobile number and your device (phone or tablet) needs to meet these minimum technical requirements:

• iOS device running iOS 15.0 (or above)
• Android device running operating system 8.0 (or above)

Check your operating system:

• iOS – Settings > General > About
• Android – Settings > About phone > Software information

Update your operating system:

• iOS – Settings > General > Software update > Update now
• Android – Settings > Software update > Download and install

If your device doesn’t meet the minimum technical requirements and you can’t update it, you won’t be able to use goMoney on it. You’ll still be able to bank securely online using Internet Banking on your device, desktop or laptop.

In iOS

1. Open the Settings app
2. Select your name
3. Select Media and Purchases > View Account. You might be asked to sign in
4. Select Country/Region > Change Country or Region
5. Choose New Zealand from the list of countries, then review the terms and conditions
6. Select Agree > Agree
7. Choose a payment method and enter your new payment information and billing address. Select Next. You need to enter details of a valid card issued in New Zealand

In Android™

1. Open the Google Play™ store
2. At the top right, select the profile icon
3. Select Settings > General > Account and device preferences
4. Choose New Zealand from the list of countries
5. Follow the on-screen instructions to add a valid card issued from New Zealand

1. Open Internet Banking using the Log in button at the top of this website (anz.co.nz)

2. Select Register Now from the top of Internet Banking

3. Enter your details

• Your customer number usually appears on the back of your ANZ credit and debit cards. If you can’t find it, call us on 0800 269 296

4. Choose a password

5. Read the Electronic Banking Conditions and tick the checkbox

6. Select Continue

7. Make a note of the reference number 

8. To finish registration call us on 0800 269 296 or bring the reference number and your photo ID into any ANZ branch

 

If you’d like some help setting up Internet Banking, bring your photo ID into any ANZ branch.

Remember, never click a link to Internet Banking. Always use the Log in button on this website.

Never share your PIN, passwords or codes with anyone.

1. In Internet Banking select Your settings > Change password
2. Enter your current password and your new password
3. If you're registered for OnlineCode and have 'Change your password' set as a preference, enter the OnlineCode sent to your nominated mobile phone and select Continue
4. Select Confirm

Find out about OnlineCode.

1. Open goMoney
2. Enter your four-digit goMoney PIN

Never share your PIN. Make sure your PIN is different to your other card PINs. 

Forgotten your goMoney PIN? Select Menu > Forgot my PIN or password.

1. From the top of this website (anz.co.nz) select Log in

• Never use a link in an email or text to access Internet Banking

2. Enter your customer number and password, then select Log on

• Your customer number usually appears on the back of your ANZ credit and debit cards. If you can’t find it, call us on 0800 269 296

You’ll need your ID handy, either a New Zealand driver licence or a New Zealand passport. We’ll ask you for your email address, mobile number and New Zealand residential address. 

We’ll ask you to take a selfie video to verify your identity so, once downloaded, you’ll need to allow goMoney access your camera.

Read through our terms and conditions, including our Privacy Statement and our Electronic Banking Conditions (PDF 138KB). You’ll need to accept these terms and conditions as part of your application.

1. On your device, go to the App Store™ for iOS or Google Play™ store for Android™ and search for ‘ANZ goMoney New Zealand’

2. Select Get in iOS or Install in Android, then open the app

3. Select Join as a new customer

4. Choose how you’d like to join ANZ:

• Join with an everyday account: We’ll open an ANZ Go account for you if you’re 21 or over, or an ANZ Jumpstart account if you’re under 21
• Join with a profile only: Use this option if you want to apply for a credit card, or to join KiwiSaver but don’t need an account with us

5. If you choose to join with an everyday account, read about the account you would get to make sure it suits you. To continue, select Open an everyday account

6. Make sure you have everything you’ll need then select Start application

7. Read our General terms and conditions and our Privacy Statement and select Accept

8. Enter your contact details and select Continue

9. Enter the verification code texted to you and select Continue

10. Enter the details of your New Zealand ID and your address. If you agree that we can share your identity information with our service providers, select Allow. If you don’t agree, you won’t be able to join using goMoney. Read about other ways to join ANZ

11. Follow the on-screen instructions for taking a photo of your ID

12. Check the details captured from your ID. If they’re correct select Continue

13. Enter your residential address and postal address. Or, if they are the same, toggle the switch on

14. Follow the instructions to take a selfie video

15. Select your occupation, country of birth and tax residency, then select Continue

16. Tell us how you’re planning to use the account then select Continue

17. Enter a password and select Continue

18. Select Submit

 

We’ll check your details and let you know when the joining process is complete.

1. In Internet Banking select Bank mail > Create New Message
2. Choose a subject and enter your message
3. Select Next
4. Check your message then select Confirm & send

We’ll either action your request or contact you within one business day.

1. In goMoney select Settings > Notifications

2. Select the type of alert you want, a balance alert or deposit alert

3. Choose from the list of your eligible accounts

4. Toggle the switch on

5. Enter the amount you’d like to get alerts for:

• Balance alert: you’ll get an alert if the account’s available balance goes below the amount you enter
• Deposit alert: you’ll get an alert when a deposit into the account is equal to or more than the amount you enter

6. Select Done

1. In goMoney select Settings > Notifications
2. Select the type of alert you want you want to turn off
3. Select an account that has an alert on it (it will say ‘On’ next to the available balance)
4. Toggle the switch off
5. Select Done

1. In goMoney select Settings > Notifications
2. Select the type of alert you want you want to change
3. Select an account that has an alert on it (it will say ‘On’ next to the available balance)
4. Change the amount
5. Select Done

1. In the goMoney log in screen, select Menu from bottom left

2. Select Forgot My PIN

3. Enter your customer number and your Internet Banking password

• Your customer number usually appears on the back of your ANZ credit and debit cards. If you can’t find it, call us on 0800 269 296

4. Select Continue

5. If you're registered for OnlineCode, enter the OnlineCode sent to your nominated mobile phone and select Continue

6. Enter a new 4-digit security PIN 

7. Confirm the new PIN by entering it again

 

Find out about OnlineCode.

You’ve probably already tried some of these but, just in case, here are some troubleshooting tips to try before moving onto more technical solutions.

• Double check that you’re entering the correct customer number (you can find this on the back of most ANZ credit and debit cards)
• Check the password you’re entering. Remember that it is:
  – Case sensitive
  – Should only contain numbers and letters
• Have you tried logging in three or more times? After three incorrect attempts your Internet Banking will be locked. Contact us to have it unlocked
• Check that Caps Lock isn’t on
• If you’re using a keyboard keypad to enter numbers, check that Num Lock is on
• Try using a different browser or device. We recommend using the latest version of Microsoft Edge®, Mozilla® Firefox®, Google Chrome, or Apple Safari
• Check that you have Cookies and JavaScript enabled
• Refresh your browser, you can use these quick keys:
  – Windows® – Ctrl+F5 or Shift+Ctrl+F5
  – Mac – CMD+R
• Disable browser plugins or add-ons 

If none of these solutions have worked and you’re happy to move onto something more technical:

• Check your technical environment meets the system requirements
• See our technical troubleshooting tips

If you’re still having trouble, call us on 0800 269 296.

1. In Internet Banking select Forgot password?
2. Enter your details
3. If you're registered for OnlineCode enter the OnlineCode sent to your nominated mobile phone. If you're not registered for OnlineCode call us on 0800 368 524 and tell us the reference number you see in Internet Banking

Find out about OnlineCode.