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Statements, documents, and going paperless

Step-by-step guides for switching to paperless, and finding and exporting statements and documents from the ANZ goMoney mobile app and Internet Banking.

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We’re reducing paper usage

We're gradually moving to online statements, advice, and notification letters for most accounts.

Going paperless means:

  • Convenience and increased security, reduces the risk of information being exposed through the post
  • Reducing the environmental impact of the paper, printing and postage.

You’ll still be able see, download, email, and print up to seven years of statements and advice in goMoney and Internet Banking. For personal credit cards, you can set up an alert, so you know when a new statement is available.

You can turn paper statements back on in goMoney or Internet Banking, or you can opt out of going paperless by calling us on 0800 269 296. 

Turning paper statements off or on

1. In goMoney:

  • iOS – select Services from the bottom of the screen
  • Android™ – select the menu in the top left corner

2. Select Your Documents > Statement Options

3. Use the toggle to switch between options:

  • Online only 
  • Paper and online

If you’re switching a personal credit card to paperless, we recommend setting up an alert so you know when a new statement is available. Select Set up alerts from the pop up when you switch to online only or:

  • iOS – select Statement Options > Alerts 
  • Android™ – select Statement Options > No alerts

If you don’t see the option to switch to online only for a particular account, contact us and we’ll switch it for you:

  • Call us on 0800 269 296 or talk to your Relationship Manager, if you have one
  • Send a Bank mail in Internet Banking 
  • Bring your photo ID to any ANZ branch.

1. In Internet Banking select Your settings

2. Select Change statement options

3. For each account you want to switch, select an option:

  • Online only
  • Paper only   

If you’re switching a personal credit card to paperless, we recommend setting up an alert so you know when a new statement is available. Select Your Settings > Update email & alerts, then under Alerts for new credit card statements, select Text message.

If you don’t see the option to switch to online only for a particular account, contact us and we’ll switch it for you:

  • Call us on 0800 269 296 or talk to your Relationship Manager, if you have one
  • Send a Bank mail in Internet Banking 
  • Bring your photo ID to any ANZ branch.

You can stop receiving paper statements for a joint account if all account holders have:

  • Internet Banking access
  • The account visible in goMoney and Internet Banking.

If they do, you can stop paper statements in goMoney or Internet Banking using the process above. If you have the account hidden, you’ll need to contact us. 

Find statements, proof of account and tax certificates

To get documents for closed accounts, you’ll need to contact us.

  1. In goMoney select Services > Your Documents
  2. Choose an account and a date range to see available documents

For home loan documents, choose a home loan account to find statements or select Other Documents for home loan advice.

  1. In goMoney choose an account
  2. Select Account details
  3. Select Proof of account

1. Select a document

2. To email, print or download:

  • iOS – to email, select the box and arrow icon. To print, select the printer icon, to download select Save to Files   
  • Android™ – select the three-dot menu from the top right corner then choose Send file, Print or Download
  1. In Internet Banking select Documents
  2. Choose a document type, an account, credit card or loan, and a date range
  3. Select Search
  4. Choose a document to open, download, email or print
  1. In Internet Banking select Your accounts
  2. Choose an account and select Account details
  3. Scroll down to Proof of Account and select Download PDF

How to view transactions and statements in Internet Banking

Learn how to use Internet Banking to see your transaction history and download or print past statements.

Transcript – How to view transactions and statements in Internet Banking

Account name vs legal name

The name on your proof of account is the account name, which is not necessarily your legal name. To ensure it is correct you can send a Bank mail to have it updated, as long as your identification documents are up to date on file.

If you’re expecting a payment from someone, you’ll need to give them your legal first and last name (find these on your birth certificate or passport), or business name. They’ll need that information to get a match from their bank’s Confirmation of Payee service.

Export your account transaction history

  1. In Internet Banking choose an account to export transactions from
  2. Select Export
  3. Choose a date range and file format
  4. Select Export and save the file

If importing your transaction history into an accounting package or computer programme, check with the provider which format is recommended.

Available export formats:

  • Excel (.xlsx): Recommended for viewing transactions using MS Office compatible applications, e.g. Microsoft Excel, Google Docs, Open Office. Not recommended for importing transactions into an accounting system as may contain unprocessed transactions that may change or be missing details. 
  • CSV (Comma Separated Values) and TSV (Tab Separated Values): Include column headings by default, useful if your accounting package requires them (e.g. MYOB, Xero). If column headings aren’t supported by your accounting package, export without headers by unticking ‘Include Column Headings’. These formats only include transactions that have been fully processed. 
  • QIF (Quicken Interchange Format): Only includes transactions that have been fully processed.
  • OFX (Open Financial Exchange format): See financialdataexchange.org/ofx for information.

Exports to CSV, QIF and TSV don’t include unprocessed transactions. This reduces discrepancies caused by missing or changed details.

Unprocessed transactions include:

  • Temporary holds
  • Foreign currency payments waiting on final currency conversion 
  • Payments not yet processed by the payee.

If you’re using the export in an accounting package or computer software program, we recommend waiting until all transactions for the period have been fully processed.

Internet Banking and exports to Excel show all transactions, both fully processed and unprocessed.

Download a guide

Important information

This material is for information purposes only. Please talk to us if you need financial advice about your situation and goals before getting a financial product. To talk to one of our team at ANZ, please call 0800 269 296. See our financial advice provider statement (PDF 39KB).

Eligibility criteria and terms and conditions apply to the ANZ goMoney app, Internet Banking, Phone Banking, Voice ID and Pay to Mobile. For details, see our ANZ Electronic Banking Conditions (PDF 138KB).

Android™ is a trademark of Google LLC.

Microsoft Excel and Microsoft Office 365 are registered trademarks of the Microsoft group of companies.

Google Docs is a trademark of Google LLC.

OpenOffice is a trademark of the Apache Software Foundation.

MYOB is a registered trademark of MYOB Technology Pty Ltd.

Xero is a trademark of Xero Limited.