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Transcript – How to manage your cards in Internet Banking

Voiceover: Welcome to ANZ Internet Banking, where you can do just about all your banking online, anytime.

In this video, we'll show you how to manage your ANZ EFTPOS, debit or credit cards.

[Text on screen: How to use ANZ Internet Banking, how to manage your cards]

Voiceover: Once you've logged in select ’Your settings’ in the top navigation menu and then select ’Manage cards’ in the drop-down menu.

[Video: Internet Banking screen showing the actions described]

Voiceover: Your cards are listed on this page with three options for managing each card.

The first option is to set a temporary block. If your card goes missing, you should place a temporary block on it straight away by selecting ’On’. This will stop your card being used for any transactions.

Any direct debits you've set up from this card won't be made, but card fees will continue to be charged.

[Text on screen: Temporary block, transaction for this card blocked, direct debits for this card blocked, all fees and interest will continue to be charged, existing payments to your accounts will remain unchanged, you can remove the temporary block at any time]

Voiceover: If you find your card, you can easily remove the temporary block at any time by selecting ’Off’.

[Video: Internet Banking screen showing the actions described]

Voiceover: The second option is to report a ’Lost or stolen card’. Select this if your card is lost or stolen. On the next page, check the correct card has been selected and then choose lost or stolen to cancel it. You can also order a replacement card during this process.

The third option is where you can create or change a PIN for your card. Simply select ’Manage card PIN’, make sure you read the guidelines and enter a PIN of your choice. You'll be prompted to re-enter your selected card PIN to confirm it's correct.

We hope you found this video helpful.

We have a range of videos and printable guides available on how to use Internet Banking.

If you ever get stuck, you can always get in touch and we'll show you how.

[Text on screen: anz.co.nz/guides. Payments, edit payments, transfers, viewing transactions, print statements, managing cards, how to use goMoney, 0800 269 296, ANZ logo]