Using ANZ ATMs and Smart ATMs
Step-by-step guides for finding ANZ ATMs and Smart ATMs, for making deposits and disputing a transaction.
Find an ATM or Smart ATM
- At the top of this website (anz.co.nz) select Find ANZ
- In the ‘I am looking for’ dropdown, choose ATMs
- Enter a location or select Get my location
- If entering a location, you can use a city or town name, a suburb, a street name or a landmark
- ATM locations are marked on the map by a blue drop pin icon. Select an icon to see more about the location. To see the ATM locations in a list, select List
ATM withdrawal limit: $2,000
The daily withdrawal limit for ANZ cards at any New Zealand ATM is $2,000.
If you need to withdraw more than that, you can visit any ANZ branch.
When overseas, the daily limit depends on the type of card you are using:
- EFTPOS card: NZD2,000 or equivalent in foreign currencies
- Visa Debit card: NZD3,000 or equivalent in foreign currencies
- Visa Credit card: NZD3,000 or equivalent in foreign currencies as a cash advance
Other transaction limits and currency conversion charges may apply for overseas transactions.
Non ANZ ATM owners may charge you a fee for using their ATMs. You will see the fee and have the option to either accept it and proceed with the withdrawal or decline it and have your card returned.
Dispute an ATM deposit or withdrawal
To dispute an ATM transaction, contact your bank. They will contact the ATM owner on your behalf.
To lodge a dispute, you need to be the cardholder that made the transaction. You have 60 days from the transaction date to lodge a dispute.
We’ll need specific information from you, including:
- ATM location
- Date of the transaction
- Card number used
- Amount deposited or withdrawn.
Call us on 0800 269 296 or visit any ANZ branch and we'll complete a transaction dispute form with you.
We’ll try to finish our investigation and let you know the outcome within 20 business days of the form submission. If we need longer, we’ll let you know.
Download a guide
Important information
This material is for information purposes only. Please talk to us if you need financial advice about your situation and goals before getting a financial product. To talk to one of our team at ANZ, please call 0800 269 296. See our financial advice provider statement (PDF 39KB).
Eligibility criteria and terms and conditions apply to the ANZ goMoney app, Internet Banking, Phone Banking, Voice ID and Pay to Mobile. For details, see our ANZ Electronic Banking Conditions (PDF 138KB).