Transcript – How to deposit coins using an ATM that has a Coin Deposit Sidecar
[Video: Animated illustrations of a person next to an ANZ ATM with a coin deposit sidecar]
[Text on screen: Automated transaction fees may apply. ANZ Bank New Zealand Limited]
Voiceover: In this video we’ll show you how to deposit coins at selected branch ATMs with a coin deposit sidecar.
Some ANZ Smart ATMs allow you to deposit coins directly into an account
linked to your card or into another ANZ account.
When you arrive at the ATM check the top banner on the screen to make sure this ATM offers, and is currently accepting, coin deposits.
[Video: ATM screen with ‘Deposits’ in the top right. Below this ‘Notes’ and ‘Coins’ are ticked indicating they are available]
Voiceover: To get started simply insert your card or tap your contactless card on the Tap & PIN sticker.
Then enter your PIN.
You’ll then see the various transaction options available, tap on Deposit.
[Video: ATM screen with text ‘Please select a transaction’ and options such as cash withdrawals, with ‘Deposit’ on the top right.]
Voiceover: Check if coin deposits are available.
[Video: ATM screen with text ‘Note Deposits Available’ and ‘Coin Deposits Available’]
Voiceover: There are two options for depositing cash – either into an account linked to your card, or into another ANZ account.
First we’ll show you how to deposit into an account linked to your card.
Tap ‘An account on this card’.
Check the processing times meet your needs before making the deposit.
[Video: ATM screen with text ‘We process deposits made after 7.30pm, the next day. See our General Terms and Conditions for more information.’]
Voiceover: Then tap the Deposit Coins button.
Now tap on the account you want to deposit the money into – for example Cheque, Savings or Credit.
The ATM will then display a wait screen while it checks to see if the account you’ve selected is linked to your card and your PIN is correct.
[Video: ATM screen with text ‘Please wait while we process your transaction’]
Voiceover: If you want a receipt of your deposit, tap Print receipt – otherwise tap Balance on Screen or No receipt or balance.
Now it’s time to deposit your money.
Before inserting your coins, use the on-screen checklist to make sure your deposit will be accepted.
[Video: ATM screen with text ‘Before you make a deposit; Up to 720 coins per transaction; Do not insert notes; Insert clean, loose (not in a roll), New Zealand coins only; Do not insert any dirty or damaged coins; Count your coins before depositing’]
Voiceover: Check the maximum number of coins this ATM can accept per transaction.
Remove any coins that are dirty or damaged.
Make sure you count the amount you are depositing.
[Video: Animated illustrations of an ANZ ATM with a coin deposit sidecar. Coins are dropped onto the tray in the coin deposit sidecar]
Voiceover: Place your coins on the tray first, then sweep them into the open coin box.
The example on screen will show you how to deposit the coins.
[Video: ATM screen with text ‘Wait for glass cover to retract. Place coins on tray. Up to 720 coins. Sweep coins into open coin box.’]
[Video: All the coins are swept into the open coin box.]
Voiceover: You’ll need to wait for your deposit to be counted.
[Video: ATM screen with text ‘Please wait while your coins are counted’]
Voiceover: A summary of this will then show on screen.
[Video: ATM screen with text ‘Confirm amount of coins; To: Cheque; 10c x 1 = $0.10, 20c x 1 = $0.20, 50c x 1 = $0.50, $1 x 1 = $1.00, $2 x 1 = $2.00; Total: $3.80’]
Voiceover: From here, you can Confirm your deposit, Deposit more coins or Return all coins if you’ve changed your mind or want to start again.
If you’re happy with your deposit, tap Confirm coin deposit and your transaction will be completed.
[Video: ATM screen with text ‘Your transaction is complete. Please take your receipt. Would you like to make another transaction?’]
Voiceover: Don’t forget your receipt if you requested one.
If you want to make another transaction, tap Yes.
If not, tap No and remember to take your card with you.
[Video: ATM screen with text ‘Please select a transaction’ and options such as cash withdrawals, with ‘Deposit’ on the top right]
Voiceover: You can also deposit coins into another ANZ account.
To do this, tap on Deposit, and then tap Another ANZ account.
Make sure you understand the steps and processing times before making the deposit.
[Video: ATM screen with text ‘Steps to deposit into an ANZ account; 1. Account details: Enter the ANZ account number you would like to deposit to. 2. Deposit details: Enter reference details. 3. Count and insert money: Insert and deposit your money. You can deposit up to $9,999 per day; Important: We process deposits made after 10pm or on non-business days on the next business day. See our General Terms and Conditions for more information. Your card number will be recorded to help us identify the source of this deposit and to assist in meeting our regulatory requirements.’]
Voiceover: Then tap Enter account details.
Enter the ANZ account number you’re wanting to deposit the money into.
[Video: ATM screen with text ‘Enter the account number for this deposit; You can deposit to ANZ accounts that begin with 01, 06 or 11’]
Voiceover: Next, enter reference details for the deposit. This will help the recipient know what the deposit is for. Note, this is optional - you can choose to leave it blank.
Next tap Review details.
Now it’s time to check that your deposit details are correct, including the account number and any references you’ve included.
[Video: ATM screen with text ‘Check that these deposit details are correct; Funds deposited to the wrong account may not be recoverable.’ Example deposit details are listed on the screen]
Voiceover: Note that funds deposited to the wrong account may not be recoverable, so it’s important to double check.
If you need to change the account number, tap Re-enter account number.
If you need to change the deposit details, tap Edit deposit details.
If everything is correct, tap Deposit Coins.
Before inserting your coins, it’s important to read what’s on the screen.
[Video: ATM screen with text ‘Before you make a deposit; Up to 720 coins per transaction; Do not insert notes; Insert clean, loose (not in a roll), New Zealand coins only; Do not insert any dirty or damaged coins; Count your coins before depositing’]
Voiceover: Remove any coins that are dirty or damaged.
Make sure you count the amount you are depositing.
[Video: Animated illustrations of an ANZ ATM with a coin deposit sidecar. Coins are dropped onto the tray in the coin deposit sidecar.]
Voiceover: Place your coins on the tray first, then sweep them into the open coin box.
The example on screen will show you how to insert the coins.
[Video: ATM screen with text ‘Wait for glass cover to retract. Place coins on tray. Up to 720 coins. Sweep coins into open coin box.’]
[Video: All the coins are swept into the open coin box]
Voiceover: You’ll need to wait for your deposit to be counted.
[Video: ATM screen with text ‘Please wait while your coins are counted’]
Voiceover: A summary of this will then show up on screen.
[Video: ATM screen with text ‘Confirm amount of coins; To: Cheque; 10c x 1 = $0.10, 20c x 1 = $0.20, 50c x 1 = $0.50, $1 x 1 = $1.00, $2 x 1 = $2.00; Total: $3.80’.]
Voiceover: From here, you can Confirm your deposit, Deposit more coins or Return all coins if you’ve changed your mind or want to start again.
If you’re happy with your deposit, tap Confirm coin deposit.
[Video: ATM screen with text ‘Deposit Summary: You have deposited $3.80 to ANZ account 01-0055-0010409-01’]
Voiceover: If you’d like a record of your transaction, tap Continue with receipt or if not, tap Continue without receipt.
[Video: ATM screen with text ‘Thanks, your deposit was successful; Please take your receipt as a record of your deposit’]
Voiceover: If you’d like to deposit more money into the same account tap Deposit more to recipient.
If you’d like to make a different transaction, tap Main Menu. Otherwise tap Finish.
Make sure you take your card with you and don’t forget your receipt if you requested one.
We have a range of other videos and guides available at anz.co.nz/guides
[Text on screen: Payments, edit payments, transfers, viewing transactions, print statements, managing cards, how to use goMoney; How to guides; anz.co.nz/guides]
Voiceover: If you ever get stuck, you can always get in touch and we’ll show you how.
[Text on screen: 0800 269 296]
[Video: ANZ logo]