Contact us
You can call us on 0800 269 296 Monday to Friday 8am - 8pm, Saturday and Sunday 8am - 6pm.
Longer wait times for home loan calls
We’re getting more phone calls than usual from our home loan customers. If your fixed-rate home loan expires soon, save yourself time – you may be able to refix in the ANZ goMoney mobile app or Internet Banking. Simply log in, go to your home loan, and choose from our competitive rates.
You can also send your request by Internet Banking’s Bank mail.
General enquiries
Specific enquiries
Customer remediation
If you've been affected by an error we've made, we’re focused on putting it right. In some instances, we may need to make a payment to you.
Send us feedback
We’re serious about providing excellent service, and that starts with listening to our customers. That’s why your opinion is so important to us.
Complaints and the Banking Ombudsman Scheme
If you have a problem or concern, we want to know so we can fix it as quickly as possible.
We’ll do everything we can to resolve any problems you have. If you’re not satisfied with our response, you can contact the Banking Ombudsman Scheme, a free and independent service, which helps resolve banking complaints.
Other ways to reach us
Important information
Mobile phone charges may apply, depending on your provider. Toll charges may apply for overseas calls.