Skip to main contentSkip to log on

Scams and Fraud

Learn how to help protect yourself from scams and fraud, and what to do if you think you’ve been targeted.

Stay alert. Check out the latest scams.

Scammers are impersonating ANZ bank staff and the ANZ Fraud team.

See latest scams for more information

Print the Scams and Fraud Guide

This guide gives you practical tips on how to spot the red flags to help keep your money safe.

Print it off and keep it somewhere you can easily reference. This guide also comes with a top tips summary that you can stick on your fridge or by your computer. 

Scams and Fraud Guide (PDF 117.2KB)

Our guide is available in the following languages:

Māori – Ngā mahi tinihanga ngā hara tāware (PDF 196.3KB)
Samoan – Tau Faavalea Ma Le Tau Faasese (PDF 165.9KB)
Chinese (Simplified) – 诈骗与欺诈 (PDF 431.1KB)

Reporting fraud

Contact us immediately if you become aware of anything that is out of the ordinary with your banking.

What to do if something is suspicious

Find out the first steps you should take when something is suspicious, or you think you've been the victim of a scam.

What to do if something is suspicious

How to report a scam, fraud, loss or theft

Find out how to report a scam or fraud.

How to report a scam, fraud, loss or theft

Recognising scams and fraud

Find out about different kinds of scams and what scams we're currently aware of.

Latest scams

Stay up to date by checking the latest scam information.

Latest scams

Common signs of fraud

How to spot red flags in calls, messages and offers that might mean you're being targeted by a scammer.

Common signs of fraud

Types of scams and fraud

Learn about common scams and how to avoid them, including card fraud, identity theft and romance scams.

Types of scams and fraud

Layers of fraud protection with ANZ

We’re committed to helping protect you and your money from scams and fraud. 

ANZ Fraud Check

If we suspect a transaction or account activity might be fraudulent, we may send you a text or email asking you to confirm it.

ANZ Fraud Check

OnlineCode two-factor authentication

Follow these simple guidelines to keep safe online.

OnlineCode two-factor authentication

Voice, fingerprint or face identification

Use your unique physical or personal traits like your voice, fingerprint or face, to control access to your devices and banking.

Voice, fingerprint or face identification

Using behaviour to enhance fraud detection

We collect information about your device and how you interact with it (also known as behavioural biometric information) when you use the ANZ goMoney mobile app and ANZ Internet Banking.

Biometric identification

Protecting yourself from fraud

Stay on top of your online security.

Protect yourself

How to keep your personal information and identity secure.

Protect yourself

Protect your devices

Things you can do to keep your phone and computer safe.

Protect your devices

Tips to stay safe online

Follow these simple guidelines to keep safe online.

Tips to stay safe online

See how we keep you safe and how you can protect yourself

How ANZ keeps you safe

How you can stay safe