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Personal banking careers

Te pūtea whaiaro

Be at the frontline of helping our customers and communities grow and succeed.

Take the next big step in your career

Search opportunities

Improve financial wellbeing and deliver sustainable returns

Our personal banking division plays a critical role in delivering great products and services for our customers. That could be helping people in one of our branches, helping create products to make banking easier, delivering expert advice to customers or providing support to those teams who do.

We’re reinventing banking and need people with curiosity and imagination to design what banking could and should be for our customers, so we can play an even more valuable role in our communities.

Shameel’s journey: We do belonging

We open in an ANZ branch on Shameel.

Shameel to camera: “I used to work here.”

VO: “At one of ANZ’s busiest branches, Shameel looked after customers to improve their financial wellbeing.”

We see a series of three interactions of Shameel with customers.

Shameel: “Now, I do my mahi…”

We cut to the Head Office.

Shameel: “Here!”

VO: “And in only a few years, he’s now looking after our biggest business customers.”

VO: “It’s such a different role…”

Shameel: “But that’s what I love about ANZ – the differences that are everywhere.”

We see shots of the diversity and vibrance of the office.

VO: “Which gives him the courage to live his purpose”

Shameel: “and encourage people around me to do the same.”

VO: “It makes for a really vibrant and interesting place to be”

Shameel: “and somewhere I can really be myself and…”

We see a transition of Shameel to his drag queen persona, backstage at a performance venue.

Shameel: “Ivanna.”

Host/VO: “Ladies and gentlemen and everything in between, please welcome the one and only…Ivanna Drink!”

Ivana comes on stage, in her element. We get a snippet of the performance, showing a few reactions of the crowd.

VO: “No matter who you are, or what role you’re in, there’s a place for you at ANZ.”

End frame graphics

ANZ:

  • We Do Business Lending
  • We Do Dream Chasing
  • We Do How
  • Join the team today.

Operations

Our Customer Service Operations team does mahi at the heart of ANZ New Zealand, supporting both colleagues and customers across the Personal, Business and Institutional sectors.

Their mahi is to support our customers’ financial wellbeing, to help them achieve their financial aspirations and protect them against financial crime and fraud.

Roles include:

  • Lending Specialists
  • Lending Fulfilment Officers 
  • Customer Financial Wellbeing.

Specialist roles:

  • Fraud Protection Specialists
  • Various Operations Specialists.

Branch, Contact Centre and Mobile Lending teams

Be part of a world-class team speaking with thousands of customers every day, helping them with almost every aspect of their banking, including:

  • Service – supporting customers with savings and transaction requests, digital banking and other general enquiries.
  • Solutions and funds – providing customers with credit card, personal lending, and investment solutions.
  • Homeowners – specialising in providing a great home buying journey, from top-ups to new lending.
  • Business – helping our communities grow sustainably by supporting local businesses with their Personal and Business Lending needs.

Private banking

Our award winning ANZ Private team supports our high net worth customers with their banking, investment and lending needs. We build lasting relationships by working with clients to achieve their financial and personal goals. Private bank is also home to our ANZ Investment advice team of qualified advisers who help customers with their investment goals.

Like our client base, our team is based across New Zealand working in offices and remotely.

Products

The Products team works across our Home loan, Business loan, Everyday banking and Pacific portfolios. Their aim is to develop and manage products that make banking convenient, personalised and connected.

Roles include:

  • Product Analysts
  • Product Managers
  • Senior Product Managers.

Specialist areas:

  • Product governance
  • Responsible banking
  • Pricing and analytics
  • Strategic product change
  • Open banking.

Reasons to choose ANZ

Great training and skills

Whatever stage you’re at in your banking or lending career, our on-going training and coaching will give you great, transferable skills.

Career pathways

Joining ANZ is about starting a career, not starting a job. We encourage people to build a career and pursue the many opportunities across the bank.

People-first culture

Enjoy the supportive culture that ANZ is renowned for, where the wellbeing and belonging of our people come first.

Work with impact

Whatever your role at ANZ, you’ll be making an impact in your community by improving the financial wellbeing of our millions of customers.

Hear from some of our people

Anvitaa – Service Consultant, Tāmaki Makaurau / Auckland

“The support and opportunities for development that ANZ offers have allowed me to me to upskill and learn on the job while progressing my career in Personal banking. I highly recommend ANZ for anyone seeking a challenging career with great prospects of growth.”

Rohit – Home Lending, Te Awakairangi Te Awa Kairangi ki Tai / Lower Hutt

“ANZ has offered me the opportunity to have multiple careers all within the one organisation. Starting in the frontline, and holding various personal and business lending roles set me up for moving into tech, and now my current role in Product Management. I love being an advocate for our customers and frontline bankers through my experience in the frontline to influence decisions for the future of our product propositions. There is so many areas to explore within ANZ, your next opportunity is just around the corner!"

Sophie – Product Manager, Te Awakairangi Te Awa Kairangi ki Tai / Lower Hutt

“ANZ has offered me the opportunity to have multiple careers all within the one organisation. Starting in the frontline, and holding various personal and business lending roles set me up for moving into tech, and now my current role in Product Management. I love being an advocate for our customers and frontline bankers through my experience in the frontline to influence decisions for the future of our product propositions. There is so many areas to explore within ANZ, your next opportunity is just around the corner!”

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