Changes to ANZ rates, fees and agreements

Notice published 17 March 2025 

Effective from 1 April 2025 we’re updating the ANZ Premium Card Overseas Travel Insurance policy document to reflect a change in underwriter. 

ANZ Premium Cardholders may be eligible for Overseas Travel Insurance provided by our trusted insurance partner, AWP Services New Zealand Limited trading as Allianz Partners.  

Allianz Partners, are changing underwriter from The Hollard Insurance Company Pty Ltd to Mitsui Sumitomo Insurance Company, Limited. 

The policy wording will be updated to reflect the new underwriter Mitsui Sumitomo Insurance Company, Limited. The change in underwriter will not affect eligibility criteria, claims or benefits provided under the Overseas Travel Insurance policy.

The new policy wording will also include changes to how we can communicate future policy updates with you. We will let you know what's happening at least 14 days’ before we make any changes, in one or more of the following ways:

• Writing to you, calling you, or sending you an email or text message using the contact details you've given us and as authorised by you
• Sending you the information through a website you can access, like ANZ Internet Banking
• Publishing a notice on ANZ's website or displaying the information in ANZ branches, if we need to give a number of customers the same information.

ANZ may give you less than 14 days’ notice if:

• The change is minor and does not affect your cover, or the eligibility criteria, or the change benefits you. In these cases, we will take reasonable steps to provide notice, as soon as possible
• ANZ or Allianz Partners are required to act quickly to change this insurance policy to manage risks relating to compliance with laws or regulations.

If any law requires us to give you any information in writing, you agree ANZ can do this electronically.

On 1 April 2025, the updated terms and conditions that apply to ANZ Premium Card Overseas Travel Insurance will be on ANZ Premium Card overseas travel insurance – Allianz, or ask for a copy at any ANZ branch. 

Notice published 11 March 2025

We're making changes to some of our business overdraft interest rates. See below for a summary of the changes and effective date.

Interest rates are subject to change. Our lending criteria, terms, conditions, and fees apply.

Notice published 7 March 2025

Effective 7 April 2025, we’re making the following updates to the ANZ Direct Online Conditions of Use:

We are updating this section to state that:

• The Real Time Balances and Transactions screen displays the transaction date for payments, which is the date the payment was processed. This is generated every day of the year, including on weekends and public holidays.
• 5 Day Reports display transaction date columns to show the date a transaction was processed. These reports can only be generated for business days.
• 365 Reports show both the transaction date and the value date.
• 7 Day Reports display value date columns to show the date a transaction was made. These reports can be generated every day of the year, including on weekends and public holidays.

We’re also including a definition for ‘Transaction Date’ (being the date a transaction is processed) and ‘Value Date’ (which is the date a transaction is made). Finally, we are removing the term ‘User Guide’ and replacing it with ‘Online Help’ to reflect recent changes to the guides available for ANZ Direct Online.

Once these changes have been made on the effective date, the updated ANZ Direct Online Conditions of Use will be available on our ANZ Direct Online page. They will also be available from any ANZ branch.

Notice published 7 March 2025

We’re making the following changes to our home loan fees: 

• Effective from 9 March 2025, we’re removing the Low Equity Premium. This will no longer be charged to new home loans with less than 20% equity or less than a 20% deposit.
• Effective from 21 March 2025, we’re changing our approach for ‘non-utilisation recovery’ which applies when a Reserve Rate Agreement is cancelled or changed. The Non-utilisation recovery will be changing from a variable amount (which depends on the loss at the time of cancellation or change) to a flat ‘Non-utilisation fee’ of $25. 

Our ANZ Home Loan Terms and Conditions, ANZ Flexible Home Loan Terms and Conditions and ANZ Fees and Charges document will be updated and will be available from 9 March 2025 on our Rates, fees and agreements page or on request from any ANZ branch.

Lending rules and fees apply to home loans. 

Notice published 3 March 2025

We’re making a change to our Institutional Overdraft Base Rate. See below for a summary of this change and effective date.

Interest rates are subject to change. 

We're making changes to some of our home loan and account interest rates. See below for a summary of the changes and effective dates.

^To earn premium interest, you must make no withdrawals and deposit $20 or more (not including credit interest) on or before the last business day of the month.

Interest rates are subject to change. Our lending criteria, terms, conditions, and fees apply. A copy of our Reserve Bank Disclosure Statement is available online or on request from any ANZ branch.

Notice published 17 January 2025

We are making some small changes to our Electronic Banking Conditions effective 3 February 2025.

We are updating the paragraph under the heading ‘How we can use your mobile number’ in the goMoney section to explain that if you call us via the ‘Contact us' page in the ANZ goMoney app, your device will exit goMoney and the call will be made using the native dialling app on your device.

We may automatically authenticate you using a one-time secure code added to our phone number. We will also check that the number you are calling from matches the number we have recorded for you in your customer profile. If it matches, you agree that we can consider your identity verified for that call. Charges apply to calls from overseas.

We are also updating the paragraph under the heading ‘You may be charged fees for using goMoney’ in the goMoney section to explain that your mobile service provider may charge additional fees if you call us from overseas.

The updated ANZ Electronic Banking Conditions document will be available from 3 February 2025.

Notice published 5 December 2024

Effective from 4 January 2025 we’re making changes to our Business Overdraft Facility Terms and Conditions to clarify:

• How interest and Overdraft Management fees are charged and paid, where we have agreed that they can be paid from a different account.
• How we can provide notices relating to your Business Overdraft Facility electronically, including by making notices available through our website and online channels.

For the full details of the changes see below.

If you have been provided with a new Business Overdraft Facility since 28 September 2024 or have received the Business Overdraft Facility terms and conditions since that date, then your terms and conditions will already incorporate these changes.

Current clause

(b) The Interest and Overdraft Management fees on each Payment Date, or any date on which the Bank makes demand pursuant to clause 3; and

New clause

(b) The Interest and Overdraft Management fees on each Payment Date, or any date on which the Bank makes demand pursuant to clause 3. If the Bank has agreed for Interest or Overdraft Management fees to be paid from a different account, the Bank will add the Interest or Overdraft Management fee to the balance of this Facility on the Payment Date and debit the other account on the next day (Interest) or business day (Overdraft Management fee) to pay the amount of the Interest or Overdraft Management fee; and

Current clause

10.1 Notices (other than public notices) under this Facility and for the purposes of all disclosure required by the Credit Contracts and Consumer Finance Act 2003 may be:

(a) Given to the Customer;

(b) Sent by post to the Customer at the address shown on the letter attached, or any other address notified by the Customer or, if the Customer has left that address (or the last notified address) to the Customer care of the Bank at the Branch address;

(c) Sent to the information system specified by the Customer for the purpose of receiving those notices if the Bank’s practice is to give notices in electronic form by electronic means

New clause

10.1 Notices (other than public notices) under this Facility and for the purposes of all disclosure required by the Credit Contracts and Consumer Finance Act 2003 may be:

(a) Given to the Customer;

(b) Sent by post to the Customer at the address shown on the letter attached, or any other address notified by the Customer or, if the Customer has left that address (or the last notified address) to the Customer care of the Bank at the Branch address;

(c) Sent by email to the Customer using the last email address the Customer has provided to the Bank;

(d) Included on a website or online channel the Customer can access, like ANZ Internet Banking or ANZ goMoney.

Notice published 21 November 2024

We’re making a change to the benefits available under our ANZ banking packages. This means that ANZ will no longer offer a benefit for ANZ Life & Living Insurance under ANZ banking packages from and including 5 December. This change will not affect existing ANZ Life & Living Insurance policyholders who have signed up under an ANZ banking package.

This change impacts the terms and conditions for the following ANZ banking packages: ANZ@work, ANZ Staff Banking and Retired Officer, Law and Accounting Professionals, Franchise, Early Childcare Council and NZ Bar Association packages.

For information about a specific package, including package eligibility criteria and package benefits, or a copy of the new ANZ banking package Terms and Conditions, call our team on 0800 269 296 or visit any ANZ branch. ANZ Life & Living Insurance is provided by Chubb Life Insurance New Zealand Limited. No member of ANZ Bank New Zealand Limited and its related companies, or any other person, guarantees Chubb Life or any of its subsidiaries, or any of the products issued by them.