Changes to ANZ rates, fees and agreements

Notice published 2 March 2026

Effective from 16 March 2026, we’re updating the ANZ General Terms and Conditions to include more information about bank accounts opened for customers under 18 years old and the responsibilities of the account holder and their parent/guardian regarding the use of those accounts.

We’re also updating the ANZ Electronic Banking Conditions to reflect changes to the account opening process for customers under 18 years old. 

The updated documents will be available from 16 March 2026 on our General terms and conditions page or on request from an ANZ branch.

Notice published 27 February 2026

Effective from 1 April 2026, we’re making a change to the statement frequency for our Business Term Loan and Agri BKBM Loan. This means that:

• Statements will continue to be produced on the last business day of March and September
• Statements will no longer be produced on the last business day of June and December.

You can view your transactions and balances online using ANZ goMoney, Internet Banking, Direct Online and Transactive Global. Please contact your Relationship Manager if you have any questions.

Notice published 24 February 2026

We’re updating the ANZ Data Sharing service. As of 1 December 2025, the service can be offered by third parties approved by ANZ or accredited by MBIE (Ministry of Business, Innovation and Employment).

From 10 March 2026, ANZ customers will be able to securely share statement details (statement dates and documents) in addition to contact details and account information with approved or accredited third parties. 

If a third party requests your statement documents, all the information in them can be shared. This includes your name and address, and may include the name and address of other account owners, your other account numbers, upcoming payment details, interest rates and balances. 

Changes have been made to the following sections of the ANZ Data Sharing service terms and conditions:

• Introduction
• How your information is collected and shared with third parties
• How your information is kept safe by third parties
• Service availability (this section has been removed).

The updated terms and conditions will be available at ANZ Data Sharing and through the ANZ goMoney app from 10 March 2026.

We’re updating the ANZ Payment Requests service. As of 1 December 2025, the service can be offered by third parties approved by ANZ or accredited by MBIE. 

We’re also clarifying that we’ll only share your account number and/or name with a third party or payment service if they request that information for a specific purpose, such as refunding your money or matching a payment to you.

Changes have been made to the following sections of the ANZ Payment Request service terms and conditions:

• Introduction
• How your information is collected and shared with third parties
• How your information is kept safe by third parties
• Important things to know about your payment(s)
• Service availability (this section has been removed)
• Share your feedback.

The updated terms and conditions will be available at ANZ Payment Requests and through the ANZ goMoney app from 10 March 2026.

Notice published 12 February 2026

Effective from 26 February 2026, we’re updating the ANZ Fees and Charges brochure to include information about the ANZ Agri Personal Current account, and to clarify that both the ANZ Agri Personal Current account and the ANZ Jumpstart account are no longer available to be opened.

Notice published 5 February 2026

Effective 10 March 2026

We’re updating the ANZ Direct Online Conditions of Use to include the following changes. These changes were previously advised as being effective on Monday 9 March 2026, and will now be effective on Tuesday 10 March 2026.

We’re introducing a new term ‘Verification Code’ which means the code that provides an additional layer of security and checking service for ANZ Direct Online.

We’ve added in a new section called ‘Codes we send you’ that explains the different types of single-use codes we can send you, which are Response Codes and Verification Codes.  You must enter these codes in ANZ Direct Online where they apply, to perform certain actions or complete certain transactions. The actions that they apply to may change over time.

These codes provide an additional layer of security and help us make sure it’s you performing the action, and not someone else.

We rely on mobile network providers to deliver text messages containing our single-use codes.  Accordingly, we cannot guarantee they will always be available and your ability to receive them will be affected by network coverage, including when you are overseas.

In the section titled 'Your Obligations' we’ve set out the following obligations that apply to any codes we send you for ANZ Direct Online:

• You will not make any code we send you known to anyone, including people who claim to be our staff or the police or other organisations
• You will not enter any code we send you on a third-party website or mobile application or a webpage accessed by a link from an email or text message, even if it appears to be from ANZ
• You agree to immediately notify an Administrator or call Direct Online Support on 0800 269 347 if your Response Code or Verification Code becomes known to anyone other than yourself, and you must also notify us in writing of this.

An updated copy of the ANZ Direct Online Conditions of Use will be available from 9 March 2026 on our ANZ Direct Online page.

Notice published 15 January 2026

We're making changes to some of our home loan interest rates. See below for a summary of the changes and effective dates.

Interest rates are subject to change. Our lending criteria, terms, conditions, and fees apply. A copy of our Reserve Bank Disclosure Statement is available online or on request from any ANZ branch.

Notice published 15 December 2025

Effective from 13 January 2026, we’re making minor updates to the ANZ Electronic Banking Conditions. 

Changes to our ANZ Electronic Banking Conditions explain that if users turn off notifications, they won’t receive goMoney notifications from ANZ, including ANZ Payment Check with Visa Secure. 

The updated documents will be available from 13 January 2026 on our General terms and conditions page or on request from an ANZ branch.

Notice published 3 December 2025

Effective 12 January 2026, we're making the following changes to the Country Schedule New Zealand (dated March 2024):

• Updates to reflect the use of APIs
• Updates related to the use of Biometric Authentication.

For more information, see the updated Country Schedule New Zealand (effective 12 January 2026) (PDF 137KB).  

These changes apply from 12 January 2026, subject to any specific agreed terms you may have negotiated with us. Please contact your Relationship Manager if you have any questions.

Notice published 1 December 2025

We’re making a change to our Institutional Overdraft Base Rate. See below for a summary of this change and effective date.

Interest rates are subject to change. 

Notice published 24 November 2025

Effective 17 December 2025 we will no longer offer Customer Preferred Currency (CPC) or its features Dynamic Currency Conversion (DCC) and Multi Currency Conversion Online (MCCo) to new or existing customers. As a result, all references to this product will be removed from the: 

• Merchant Facilities Terms and Conditions 
• General Merchant Operating Guide 
• ANZ Minimum Requirements for Accepting Payments Online
• Merchant Application form.

We’ve also added changes to ’Additional Services Schedule Three: Car Rental Transactions’ to clarify the correct processes for Delayed and Amended Charges.

Notice published 13 November 2025

Effective from 28 November 2025, we’re making minor updates to these terms and conditions:

• ANZ General Terms and Conditions
• ANZ Direct Online (ADO) Conditions of Use
• ANZ Electronic Banking Conditions

In ANZ General Terms and Conditions, along with minor edits, we've included a section to clarify that we can restrict use of accounts, products, or features if you're involved in a fraud or scam. 

Our ANZ Direct Online Conditions of Use has had minor changes centred around unauthorised use of your accounts or payments.

Changes to our ANZ Electronic Banking Conditions update when ANZ may reimburse some or all of your loss for scams and fraud, including customer responsibility for taking care and protecting their banking.

The updated documents will be available from 28 November 2025 on our General terms and conditions page or on request from an ANZ branch.

Notice published 4 November 2025

We’re enhancing the ANZ Payment Requests service. From 18 November 2025, ANZ customers may be asked to scan a QR code as part of ANZ’s secure Payment Requests approval process. To do so, they need to use the QR code scanner within goMoney. 

Changes have been made to the ‘How your information is collected and shared with third parties’ section of the ANZ Payment Requests Service Terms and Conditions.

The updated Terms and Conditions will be available at ANZ Payment Requests and through the ANZ goMoney app from 18 November 2025.

Notice published 4 November 2025

We’re enhancing the ANZ Data Sharing service. From 18 November 2025:

• ANZ customers will be able to securely share contact details (name, address, phone number and email address), and account information (account number, account nickname, balance details, transaction details) with approved third parties 
• ANZ customers may be asked to scan a QR code as part of ANZ’s secure Data Sharing approval process. To do so, they need to use the QR code scanner within goMoney. 

Changes have been made to the following sections of the ANZ Data Sharing Service Terms and Conditions:

• About Data Sharing
• How your information is collected and shared

To improve clarity and reduce repetition, we’ve moved ‘Here’s how Data Sharing works’ and ‘How to stop sharing information’ from the Data Sharing Service Terms and Conditions to ANZ Data Sharing.

The updated terms and conditions will be available at ANZ Data Sharing and through the ANZ goMoney app from 18 November 2025.

Notice published: 30 October 2025

We’ve simplified the agreements for our Merchant facilities, including ANZ FastPay by consolidating documents and aligning our language across others.

• One set of terms and conditions now covers the ANZ Merchant Agreement, ANZ FastPay General Terms and Conditions, and ANZ FastPay Tap Terms and Conditions 
• One ANZ FastPay Merchant Operating Guide now replaces both the ANZ FastPay Merchant Operating Guide and the ANZ FastPay Tap Merchant Operating Guide, covering all ANZ FastPay products
• Minor updates have been made to the ANZ Merchant Agreement Debit Terms and Conditions, the General Merchant Operating Guide and the Debit Only Merchant Operating Guide.

From the 28 November 2025, your agreement with ANZ will consist of:

• The new Merchant Facilities Terms and Conditions (or the ANZ Merchant Agreement Debit Terms and Conditions for non-credit facilities) and applicable additional service schedules
• Any letter of offer and acceptance
• The relevant Merchant Operating Guide for your Merchant Facility
• Any other applicable documents or conditions in accordance with the Merchant Facilities Terms and Conditions. 

The majority of the changes are not material and include: 

• Small terminology changes in a number of clauses to ensure that they can apply across our Merchant facilities
• Moving some product specific terms from the consolidated terms and conditions into the specific products’ Merchant Operating Guide
• Removal of redundant or outdated provisions relating to products we no longer supply or processes that are no longer in use. 

We’ve also added the definition for ‘Non-Financial Transaction’, clarifying the intended behaviour for valueless transactions, such as declined payments, tokenisation requests, and authorisation requests.

Notice published 30 October 2025

We’ve made some minor changes to our Electronic Banking Conditions effective 22 September.

These changes include:

• Updating the wording in the ANZ goMoney app section to simplify how we refer to notifications. References to ‘push notifications’ will now appear as ‘notifications’
• Adding that ANZ may notify you of changes to the ANZ Electronic Banking Conditions by sending a notification
• Removing the wording about contacting us to stop receiving commercial electronic messages within goMoney or ANZ Internet Banking, as this is already addressed in the ANZ Privacy Statement
• Clarifying that ANZ may continue to send service messages (including via notifications) even if you've disabled notifications from ANZ.

We’ve clarified how the paragraph that explains ANZ’s authority to act on instructions you give us applies in certain situations. This now includes:

• When you respond to a prompt from ANZ that includes a notification
• When you confirm through goMoney that you made an online payment using ANZ Payment Check with Visa Secure
• When we receive any confirmation from you through our electronic banking services, we may act on it without needing to verify your identity
• It also explains that we may ask you for more information before we act on a confirmation.

We’ve also clarified that where our electronic banking services include links to websites or apps operated by third parties, ANZ does not endorse the information, material or graphics found on those third-party platforms. ANZ does not monitor these websites or apps and accepts no responsibility for any information contained on them.

The updated ANZ Electronic Banking Conditions document is available on our General Terms and conditions page or can be requested from any ANZ branch.

Notice published 28 October 2025

From 1 December 2025, reductions to interchange fees will take effect under a new Network Standard introduced under the Retail Payment Systems Act. These reductions apply to some Visa and Mastercard transactions and will lower MSF rates for ANZ FastPay and Interchange Plus customers. Fixed Rate customers will be contacted directly.

New interchange fee caps will apply to:

• Card present credit transactions (including Visa, Mastercard); and 
• Card not present credit and debit transactions (including Visa, Mastercard).

The changes apply to domestic cards only from 1 December 2025.

All other fees in the Merchant Agreement remain unchanged unless separately notified.

The changes differ by service, as described below.

FastPay:

• What’s changing: MSF rates will be reduced to reflect lower capped interchange fees.
• All other FastPay fees remain unchanged.

Interchange Plus:

• What’s changing: You will automatically receive the new, lower capped interchange rates.
• Your ANZ margin stays the same.

• FastPay customers will receive lower MSF rates from 1 December 2025.
• Interchange Plus customers will receive the new, lower capped interchange rates plus your agreed margin from 1 December 2025.

The updated rates will be reflected in January statements.

From 1 December, you can see the updated rates:

• Interchange Plus
• FastPay

For further support, contact ANZ Merchant Business Solutions on 0800 473 453, Monday to Friday, 8.30am – 5pm.

Notice published 6 October 2025 

Effective from 20 October 2025 we’re updating the ANZ Fees and Charges document to reflect the following fee changes for our ANZ Go account.

We’re removing the $3 fee for manual (staff-assisted) deposits into an ANZ Go account for all customers. 

If you’re under 21 and have an individual ANZ Go account, we’ll also no longer charge:

• The $3 fee for manual (staff assisted) withdrawals
• Non-standard fees for automatic payments and bill payments.

These fees will still apply to joint accounts, even if one of the account holders is under 21. 

The updated Fees and Charges document will be available from 20 October 2025 on our Rates, fees and agreements page or on request from an ANZ branch.

Notice published 2 September 2025

We are making a change to our business overdraft interest base rate. Please see below for a summary of the adjustment and its effective date.

Interest rates are subject to change. Our lending criteria, terms, conditions, and fees apply.

Notice published 1 April 2025 

From 1 April 2025, the income thresholds for determining your Prescribed Investor Rate (PIR) have changed.

To see if your PIR has changed, see Choosing the right Prescribed Investor Rate.

You can check and update your PIR in ANZ Internet Banking, by sending us a secure Bank mail message or by giving us a call 0800 269 296.  

If you’re a member of an ANZ Investments-managed KiwiSaver scheme or have an ANZ Investment Fund, you can also check and update your PIR in the ANZ goMoney mobile app.

Notice published 17 March 2025 

Effective from 1 April 2025 we’re updating the ANZ Premium Card Overseas Travel Insurance policy document to reflect a change in underwriter. 

ANZ Premium Cardholders may be eligible for Overseas Travel Insurance provided by our trusted insurance partner, AWP Services New Zealand Limited trading as Allianz Partners.  

Allianz Partners, are changing underwriter from The Hollard Insurance Company Pty Ltd to Mitsui Sumitomo Insurance Company, Limited. 

The policy wording will be updated to reflect the new underwriter Mitsui Sumitomo Insurance Company, Limited. The change in underwriter will not affect eligibility criteria, claims or benefits provided under the Overseas Travel Insurance policy.

The new policy wording will also include changes to how we can communicate future policy updates with you. We will let you know what's happening at least 14 days’ before we make any changes, in one or more of the following ways:

• Writing to you, calling you, or sending you an email or text message using the contact details you've given us and as authorised by you
• Sending you the information through a website you can access, like ANZ Internet Banking
• Publishing a notice on ANZ's website or displaying the information in ANZ branches, if we need to give a number of customers the same information.

ANZ may give you less than 14 days’ notice if:

• The change is minor and does not affect your cover, or the eligibility criteria, or the change benefits you. In these cases, we will take reasonable steps to provide notice, as soon as possible
• ANZ or Allianz Partners are required to act quickly to change this insurance policy to manage risks relating to compliance with laws or regulations.

If any law requires us to give you any information in writing, you agree ANZ can do this electronically.

On 1 April 2025, the updated terms and conditions that apply to ANZ Premium Card Overseas Travel Insurance will be on ANZ Premium Card overseas travel insurance – Allianz, or ask for a copy at any ANZ branch. 

Notice published 7 March 2025

We’re making the following changes to our home loan fees: 

• Effective from 9 March 2025, we’re removing the Low Equity Premium. This will no longer be charged to new home loans with less than 20% equity or less than a 20% deposit.
• Effective from 21 March 2025, we’re changing our approach for ‘non-utilisation recovery’ which applies when a Reserve Rate Agreement is cancelled or changed. The Non-utilisation recovery will be changing from a variable amount (which depends on the loss at the time of cancellation or change) to a flat ‘Non-utilisation fee’ of $25. 

Our ANZ Home Loan Terms and Conditions, ANZ Flexible Home Loan Terms and Conditions and ANZ Fees and Charges document will be updated and will be available from 9 March 2025 on our Rates, fees and agreements page or on request from any ANZ branch.

Lending rules and fees apply to home loans. 

Notice published 17 January 2025

We are making some small changes to our Electronic Banking Conditions effective 3 February 2025.

We are updating the paragraph under the heading ‘How we can use your mobile number’ in the goMoney section to explain that if you call us via the ‘Contact us' page in the ANZ goMoney app, your device will exit goMoney and the call will be made using the native dialling app on your device.

We may automatically authenticate you using a one-time secure code added to our phone number. We will also check that the number you are calling from matches the number we have recorded for you in your customer profile. If it matches, you agree that we can consider your identity verified for that call. Charges apply to calls from overseas.

We are also updating the paragraph under the heading ‘You may be charged fees for using goMoney’ in the goMoney section to explain that your mobile service provider may charge additional fees if you call us from overseas.

The updated ANZ Electronic Banking Conditions document will be available from 3 February 2025.

Notice published 5 December 2024

Effective from 4 January 2025 we’re making changes to our Business Overdraft Facility Terms and Conditions to clarify:

• How interest and Overdraft Management fees are charged and paid, where we have agreed that they can be paid from a different account.
• How we can provide notices relating to your Business Overdraft Facility electronically, including by making notices available through our website and online channels.

For the full details of the changes see below.

If you have been provided with a new Business Overdraft Facility since 28 September 2024 or have received the Business Overdraft Facility terms and conditions since that date, then your terms and conditions will already incorporate these changes.

Current clause

(b) The Interest and Overdraft Management fees on each Payment Date, or any date on which the Bank makes demand pursuant to clause 3; and

New clause

(b) The Interest and Overdraft Management fees on each Payment Date, or any date on which the Bank makes demand pursuant to clause 3. If the Bank has agreed for Interest or Overdraft Management fees to be paid from a different account, the Bank will add the Interest or Overdraft Management fee to the balance of this Facility on the Payment Date and debit the other account on the next day (Interest) or business day (Overdraft Management fee) to pay the amount of the Interest or Overdraft Management fee; and

Current clause

10.1 Notices (other than public notices) under this Facility and for the purposes of all disclosure required by the Credit Contracts and Consumer Finance Act 2003 may be:

(a) Given to the Customer;

(b) Sent by post to the Customer at the address shown on the letter attached, or any other address notified by the Customer or, if the Customer has left that address (or the last notified address) to the Customer care of the Bank at the Branch address;

(c) Sent to the information system specified by the Customer for the purpose of receiving those notices if the Bank’s practice is to give notices in electronic form by electronic means

New clause

10.1 Notices (other than public notices) under this Facility and for the purposes of all disclosure required by the Credit Contracts and Consumer Finance Act 2003 may be:

(a) Given to the Customer;

(b) Sent by post to the Customer at the address shown on the letter attached, or any other address notified by the Customer or, if the Customer has left that address (or the last notified address) to the Customer care of the Bank at the Branch address;

(c) Sent by email to the Customer using the last email address the Customer has provided to the Bank;

(d) Included on a website or online channel the Customer can access, like ANZ Internet Banking or ANZ goMoney.

Notice published 21 November 2024

We’re making a change to the benefits available under our ANZ banking packages. This means that ANZ will no longer offer a benefit for ANZ Life & Living Insurance under ANZ banking packages from and including 5 December. This change will not affect existing ANZ Life & Living Insurance policyholders who have signed up under an ANZ banking package.

This change impacts the terms and conditions for the following ANZ banking packages: ANZ@work, ANZ Staff Banking and Retired Officer, Law and Accounting Professionals, Franchise, Early Childcare Council and NZ Bar Association packages.

For information about a specific package, including package eligibility criteria and package benefits, or a copy of the new ANZ banking package Terms and Conditions, call our team on 0800 269 296 or visit any ANZ branch. ANZ Life & Living Insurance is provided by Chubb Life Insurance New Zealand Limited. No member of ANZ Bank New Zealand Limited and its related companies, or any other person, guarantees Chubb Life or any of its subsidiaries, or any of the products issued by them.