OneAnswer Portfolio Service

To tell us what you want to do with your investments, you (or an authorised person you’ve named) can instruct your financial adviser, who will provide this information to us. 

Your adviser can give us instructions without you needing to authorise them, as long as you have given authority to your adviser (Adviser Authority) over your OneAnswer Portfolio Service account.

When you join the OneAnswer Portfolio Service, we’ll open a Cash Management Account for you. All your cash transactions flow through this account. You can make deposits to, and withdrawals from, your Cash Management Account whenever you want.

Yes. If you want a steady income stream from your investments, you can set up a regular withdrawal facility. The amount you choose will be deposited in your bank account at the frequency you choose.

We receive and report on any income (or other benefits) from your investments in your Cash Management Account.

You may receive interest on money held in your Cash Management Account. The rate of interest that you receive:

• will depend upon the currency in which the money is held
• may vary from time to time
• is paid to your Cash Management Account after administration fees are deducted by the custodian, FNZ Limited.

We will send you a consolidated statement after the end of the tax year (i.e. after 31 March). This statement details the income you've received during that tax year as well as any tax you've paid on assets you hold through the service. When you've got investments in a portfolio investment entity (PIE), we’ll provide you with an investor certificate detailing your income, tax credits, any allocated rebates, as well as any PIE tax paid on your behalf.

Your investments are registered in the name of the custodian. This means that if you want to stop using the OneAnswer Portfolio Service, we’ll either need to transfer legal ownership of the investments back to you or you can sell your investments.

Investments are not guaranteed:

Investments that are made available through the OneAnswer Portfolio Service are not guaranteed by ANZ Bank New Zealand Limited, Australia and New Zealand Banking Group Limited (together ‘ANZ Group’), or any other person. We don’t research or review investments to determine their suitability for you.

We’re not responsible for your Financial Adviser:

To join the One Answer Portfolio Service, you must have a financial adviser. The agreement you have with your adviser, and the extent of their role, will be set out in a separate agreement that you have with them. We’re not responsible to you for anything that your adviser does (or fails to do).