Unclaimed money

Money in an account with ANZ becomes “unclaimed money” under the Unclaimed Money Act 1971 if:

• You haven’t interacted with us or transacted on your account(s) (including term deposits) for a period of five years
• The balance of your account(s) is over $100.

Charging a fee, and paying or charging interest to an account is not considered a transaction. Term deposits that are set up to automatically reinvest are not considered a transaction or an interaction with us. 

If you have over $100 (NZD) in your account(s) and you haven’t interacted with us or transacted on your account(s) for a period of five years, we’ll attempt to contact you using the contact information we have available for you. This could be by letter, email, text message and/or phone call.

When we contact you, we’ll ask you to reactive your account(s) by a given date by either:

• Logging on to the ANZ goMoney mobile app, ANZ Internet Banking, or using ANZ Phone Banking
• Making a payment to or from your ANZ account
• Calling us or visiting a branch.

If you don’t do this by the date given, we can close your account(s) and transfer the money to Inland Revenue as unclaimed money. You’ll need to contact Inland Revenue to get the money back.

If you have $100 (NZD) or less in your account(s) and you haven’t interacted with us or transacted on your account(s) for a period of five years, we may close your account(s) without contacting you.

You can contact us to get the money back