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Privacy at ANZ

Your privacy is important to us. Here's how we collect, use, share, and protect your information, including personal information.

Our Privacy Statement

Updated August 2026

The following pages form our Privacy Statement, including our Cookies and Analytics and CCTV Notices.

Collecting your information

Types of information we collect and how we collect it, based on products and services you use and how you interact with us.

Collecting your information

Using your information

We can use your information for the purposes explained in this section of our Privacy Statement, and for anything else you agree to.

Using your information

Sharing your information

We share information with third parties, including our partners, government agencies, and people acting on your behalf.

Sharing your information

Access and correct your information

You can access the personal information we hold about you and request a correction if anything’s wrong or out of date.

Access and correct your information

Credit history and credit reporting

When you apply for a loan or credit, we may ask for information about you from a credit reporting agency. We also share your information with them.

Your credit history and credit reporting

Cookies and Analytics Notice

We use cookies and analytic tools on digital platforms to collect information about you, your activity, and your device.

Cookies and Analytics Notice

CCTV Notice

We use CCTV systems at a range of locations, such as our ATMs and branches. These record images of staff, customers, contractors and members of the public.

CCTV Notice

About our Privacy Statement

Useful information including how to contact us about privacy, how we’ll update you on any changes, steps we take to protect your information, and a glossary.

About our Privacy Statement

Print or save our Privacy Statement

Download the full Privacy Statement, including notices on CCTV and cookies and analytics:

ANZ Privacy Statement in full (effective 3 August 2026) (PDF 220.6KB)

Download as separate documents (when we refer to our Privacy Statement, we mean these three documents together):

Other ways ANZ uses information

Digital marketing at ANZ

Read about how ANZ collects, uses and shares data for digital marketing, including tracking tools. Learn how to manage your settings.

Digital marketing at ANZ

Biometric processing at ANZ

We use biometric information, like fingerprint or voice prints, a video of yourself, or behavioural biometric information such as how you type, in limited ways to verify your identity and help detect and prevent fraud. Learn about biometric information, how we use and store it.

Biometric processing at ANZ

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If you have privacy questions

Please contact us if you have questions or concerns about privacy at ANZ.

How to contact us

Open banking

Open banking lets you securely share your information with approved third parties to make payments and access personalised services. 

About open banking

Scams and fraud

Learn how to help protect yourself from scams and fraud, and what to do if you think you’ve been targeted.

Keep safe from scams and fraud